As the Chief Customer Officer at SAP Labs India, transformed customer engagement in Product Development by fostering strong partnerships within both the internal and external ecosystems. This initiative focused on driving customer and product success through shared expertise and enhancing customer-centricity for our 13,000-strong developer community.OneSAP Initiative: Implemented a collaborative model across Product, Go-To-Market, and Services teams, facilitating joint efforts to… Show more As the Chief Customer Officer at SAP Labs India, transformed customer engagement in Product Development by fostering strong partnerships within both the internal and external ecosystems. This initiative focused on driving customer and product success through shared expertise and enhancing customer-centricity for our 13,000-strong developer community.OneSAP Initiative: Implemented a collaborative model across Product, Go-To-Market, and Services teams, facilitating joint efforts to achieve customer business outcomes and promote innovation.Customer Office: Established a Virtual Customer Office at SAP Labs India, featuring Product Leaders and Experts across solution areas. This initiative engages customers with innovative solutions and maximizes the potential of our holistic portfolio for comprehensive business transformation.Customer Value Journey: Redefined customer engagements to align with the Customer Value Journey, positioning SAP Labs India as trusted advisors to support our clients in their business transformation efforts through tailored interactions that consider their existing landscapes and transformation roadmaps.Partner Ecosystem: Cultivated a robust Partner Ecosystem at SAP Labs India, uniting System Integrators, Hyperscalers, and Startups to foster networking, learning, and collaboration, ultimately unlocking new opportunities for innovation and value creation for our customers. Show less

Global Platform PM Lead: SAP Data & Analytics Content management: Business Content, Analytics Content Network, Analytics Catalog, Data Catalog and Data Marketplace, accountable for portfolio vision, investment, roadmap and prioritisation.Global OEM PM Lead: SAP Analytics Cloud OEM in SuccessFactors, accountable for Data & Analytics platform integration strategy, direction and investment for SuccessFactors People analytics portfolio.Regional (APJ) Engagement Lead: Manage &… Show more Global Platform PM Lead: SAP Data & Analytics Content management: Business Content, Analytics Content Network, Analytics Catalog, Data Catalog and Data Marketplace, accountable for portfolio vision, investment, roadmap and prioritisation.Global OEM PM Lead: SAP Analytics Cloud OEM in SuccessFactors, accountable for Data & Analytics platform integration strategy, direction and investment for SuccessFactors People analytics portfolio.Regional (APJ) Engagement Lead: Manage & support critical and high-profile customers and partners for analytics in APJ for enablement, escalations and cross portfolio advisory councils.Pitched, Executed and Delivered Analytics Content Network to simplify deployment and management of Business Content in customer and OEM landscapes, Life Cycle Management for Content Development landscapes and the backend for Data Marketplace to support Data product marketing, monetisation and deployment.Proposed ONE Catalog vision and market perspective, transitioned standalone catalog solution Analytics Hub. Defined the Strategy and direction for seamlessly integrated catalog for governance and discovery, executed and proved the strategy with SAP Analytics Cloud Catalog, extended this for Data Warehouse Cloud and Data Integration products along with Data Marketplace as ONE Data Catalog.Lead the effort to bring alignment on SuccessFactors People analytics strategy, Data & Analytics strategy as technology provider and identify investment buckets while securing cross-sell opportunities for Enterprise Data & Analytics portfolio.Built the APJ PM & Partner Innovation Network to enable and support regional enablement and advisory council for ISV & SI Partners.Lead the vision to deliver 360 GST Solution with the combination of SAP DCS GST and SAC Analytics, secured investment across organisations and delivered the solution to increase adoption of products. Show less

Global Product Co-Lead: SAP Lumira: Discovery, Designer and Servers, accountable for executing on the strategy and shipping entire product portfolio.Delivered two different clients for Data Discovery & application Design on common technology, with seamless integration and revamped user experience.Lead virtual team across geographies of Product Managers, Product Experts and User Experience Designers.Enabled Sales, Pre-Sales, Consulting, Support and Partners with portfolio… Show more Global Product Co-Lead: SAP Lumira: Discovery, Designer and Servers, accountable for executing on the strategy and shipping entire product portfolio.Delivered two different clients for Data Discovery & application Design on common technology, with seamless integration and revamped user experience.Lead virtual team across geographies of Product Managers, Product Experts and User Experience Designers.Enabled Sales, Pre-Sales, Consulting, Support and Partners with portfolio awareness and Positioning.Driven User Group and Advisory Council engagement and research.Presented at events like SAPPHIRE, TechEd and other cross industry events, conduct user testing sessions across geographies. Show less

Product Manager: SAP Analysis for OLAP and BW Connectivity, accountable for roadmap and prioritisation.Managed and supported customer adoption for SAP Analysis for OLAP and Business Objects Enterprise clients for SAP Business Warehouse customer base.Supported Sales, Pre-Sales, Support and Partners on numerous deals.Prioritised and managed cross product roadmap for feature requirements to improve user adoption.Delivered Hands-on workshops for Partners and Customers in… Show more Product Manager: SAP Analysis for OLAP and BW Connectivity, accountable for roadmap and prioritisation.Managed and supported customer adoption for SAP Analysis for OLAP and Business Objects Enterprise clients for SAP Business Warehouse customer base.Supported Sales, Pre-Sales, Support and Partners on numerous deals.Prioritised and managed cross product roadmap for feature requirements to improve user adoption.Delivered Hands-on workshops for Partners and Customers in APJ. Show less

Product Owner: SAP Mobile BI, accountable for elaborating feature requirements.Elaborated feature requirements from Product Managers to developers.Defined analytics consumption experience on Mobile application and transversal platform requirements.Supported customer issues analysis, investigation and solution delivery.

Solution Validation: accountable for defining and validating integration points between different components of SAP BusinessObjects Enterprise Portfolio.Deployment Validation: accountable for implementing, configuring and validating SAP BusinessObjects Enterprise on complex landscapes (Siteminder, RSA Clear Trust, LDAP v3, WinAD, SSL, Reverse Proxy, Load Balancer).Performance Testing: Responsible for developing Performance testing scripts using tools like QaLoad and LoadRunner… Show more Solution Validation: accountable for defining and validating integration points between different components of SAP BusinessObjects Enterprise Portfolio.Deployment Validation: accountable for implementing, configuring and validating SAP BusinessObjects Enterprise on complex landscapes (Siteminder, RSA Clear Trust, LDAP v3, WinAD, SSL, Reverse Proxy, Load Balancer).Performance Testing: Responsible for developing Performance testing scripts using tools like QaLoad and LoadRunner, analyse the results and report. Show less