Responsibilities:1. Handling post-disbursement Fraud Investigations across all retail financial products offered by the Bank.2. Investigate account takeover, identity theft - never applied cases, E-commerce and skimming frauds cases and concluding the case with appropriate decision.3. Affluent in handling escalation cases referred from Principal nodal officer, CEO dispute desk and Reserve Bank of India.4. Periodic updating of negative database with fraudulent beneficiaries.5. Periodic audits on sales DSAs and ensure DSAs are adhering to Citi Bank standards.6. Investigate & root level analysis of application fraud cases and termination of executive involvement substantiated, penalizing corresponding DSA.7. Identify current fraud trends across industry which causes significant risk to the entity. 8. Liaison with Law enforcement agencies on behalf of the bank.9. Handling external vendor with respect to field verification that are part of on-going investigations. 10. Ensuring no operational issues at Vendor’s end in order to maintain internal TAT.

• Assisting in fraud investigations across all financial products offered by the Bank.• Coordinating in resolution of referral cases from Credit, Query resolution unit and Customer care unit.• Assist in investigation of internal frauds involving employees and vendor staff across Citigroup and its entities• Investigate E-commerce and skimming frauds on credit cards, retail assets & bank accounts. • Investigate account takeover, identity theft, never applied cases, Mortgage fraud, company profiling. • Handling external vendor with respect to field verification that are part of on-going investigations. • Ensuring no operational issues at Vendor’s end in order to maintain internal TAT.