• Analyze and optimize the customer journey on the Liv app, addressing pain points and improving overall user experience.• Actively participate in operations team meetings, contributing insights and fostering collaboration for continuous improvement.• Skillfully manage customer complaints, utilizing a proactive approach to identify root causes and implement solutions for long-term satisfaction.• Take charge of coordinating with various departments to facilitate the… Show more • Analyze and optimize the customer journey on the Liv app, addressing pain points and improving overall user experience.• Actively participate in operations team meetings, contributing insights and fostering collaboration for continuous improvement.• Skillfully manage customer complaints, utilizing a proactive approach to identify root causes and implement solutions for long-term satisfaction.• Take charge of coordinating with various departments to facilitate the smooth and timely closure of customer requests.• Serve as a key decision-maker in approving customer requests, ensuring prompt and accurate processing.• Lead efforts to update and optimize banking processes and Standard Operating Procedures (SOPs) to align with industry best practices.• Demonstrate a commitment to ongoing improvement, staying abreast of industry trends and championing a culture of excellence in customer experience.• Work closely with cross-functional tech teams to integrate customer-centric solutions and enhance operational efficiency. Show less

• Training Direct Sales Unit staff on Assets & liability products such as, Covered Cards, Personal Finance, Auto Finance and Adib@work Policy.• Conduct Orientations for New Joiners & Refresher Trainings for existing staff.• Prepare the new sales representatives by conducting orientation to sales process and developing individual coaching plans.• Conduct weekly inductions for new joiners to cover training on mandate modules.• Conduct Constant refreshers… Show more • Training Direct Sales Unit staff on Assets & liability products such as, Covered Cards, Personal Finance, Auto Finance and Adib@work Policy.• Conduct Orientations for New Joiners & Refresher Trainings for existing staff.• Prepare the new sales representatives by conducting orientation to sales process and developing individual coaching plans.• Conduct weekly inductions for new joiners to cover training on mandate modules.• Conduct Constant refreshers across all department bases on new sales products and existing products.• Formulate and create training modules on both product and policy.• Update the training materials, deck to realign with the changes in policies. Show less

• Increase the Bank market share and enhance depth of relationship with Clients.• Manage and grow a client portfolio that focuses mainly on Loans, Perform Sales Call on daily basis to existing & new customers to cross sell our products, update them by the new campaigns and obtain new referrals to achieve targets assigned.• Achieve the assigned targets on a monthly basis.• Maintain and build account profitability with assigned clients, primarily by providing core banking… Show more • Increase the Bank market share and enhance depth of relationship with Clients.• Manage and grow a client portfolio that focuses mainly on Loans, Perform Sales Call on daily basis to existing & new customers to cross sell our products, update them by the new campaigns and obtain new referrals to achieve targets assigned.• Achieve the assigned targets on a monthly basis.• Maintain and build account profitability with assigned clients, primarily by providing core banking products and services.• Create and maintain a pipeline of business banking sales opportunities/relationships through multiple prospecting/business development techniques.• Deliver a high quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards. Show less

•Worked as a credit analyst for the NLS product (National Loan Scheme) which is mainly a program held by the central bank to manage the debit burden ratio of the UAE national Loans under 50% of their income.•Analyze and decide whether the customer will fit under the NLS program or no.• Analyze and decide if how to accumulate and structure all the customer’s debit into one loan within the Central bank policy. • Responsible for issuing the offer letter that would… Show more •Worked as a credit analyst for the NLS product (National Loan Scheme) which is mainly a program held by the central bank to manage the debit burden ratio of the UAE national Loans under 50% of their income.•Analyze and decide whether the customer will fit under the NLS program or no.• Analyze and decide if how to accumulate and structure all the customer’s debit into one loan within the Central bank policy. • Responsible for issuing the offer letter that would suit the customer’s financial situation and keep his DBR within 50% of his income.• Analyze and decide Restructure & Reschedule total debit cases within the policy of central bank of UAE Show less

• Offer financial planning services and investment advice to high-net-worth clients with regard to assets allocation and wealth management services.• Increase the bank's market share & Maximize the Profitability of the bank.• Handling the Branch, taking decisions and manage all Daily and Monthly reports of the branch (balance sheet, Income statements, OD accounts.• Leading weekly sales meeting with the team to discuss the Target achievement Monitor, maintain and … Show more • Offer financial planning services and investment advice to high-net-worth clients with regard to assets allocation and wealth management services.• Increase the bank's market share & Maximize the Profitability of the bank.• Handling the Branch, taking decisions and manage all Daily and Monthly reports of the branch (balance sheet, Income statements, OD accounts.• Leading weekly sales meeting with the team to discuss the Target achievement Monitor, maintain and apprise sales activity, pipeline, and other relevant information.• Assisting the Branch Manager to increase staff awareness & knowledge of all products by holding awareness session each week for all staff.• Demonstrate competency in soliciting business selling, closing, servicing, and basis.• Structuring a wide range of customized financial services products.• Provide suggestions to improve bank products and services. Show less

• Increase the branch market share and enhance depth of relationship.• Call existing customers to cross sell our products, update them by the new changes and obtain new referrals as per targets assigned.• Maintain and build account profitability with assigned clients, primarily by Providing core banking products and services• Handling Auto-Loans, Consumer Loans, Prepaid cards & Credit Cards, Documentations & initial approvals.

• Handel All customer requests (cheque books, ATM, Visa, etc.) for newly issuance or renewal to be ready within the time stipulated.• Control the Delivery of returned cheques, ATM cards and credit cards.• Ensure recovery of all retail charges. • Ensure branch tidiness & proper placement of forms and brochures.• Exhibit warmth and welcome customers with a smile as per the prescribed Service Standards.• Nil complaints of misconduct and misbehavior.• Ensure all… Show more • Handel All customer requests (cheque books, ATM, Visa, etc.) for newly issuance or renewal to be ready within the time stipulated.• Control the Delivery of returned cheques, ATM cards and credit cards.• Ensure recovery of all retail charges. • Ensure branch tidiness & proper placement of forms and brochures.• Exhibit warmth and welcome customers with a smile as per the prescribed Service Standards.• Nil complaints of misconduct and misbehavior.• Ensure all customer queries/ complaints are closed within established time frames. Show less

• Handling (Tarekka) distribution as per sharia’a.• Handle all customer requests & inquiries for all Assets & Liability Products.• Receive applications from the customers relating to loans, credit cards, accounts &time deposit opening, Checkbook issuing requests …etc.• Report the uncommon problems and transactions to the higher level with suggested solution and customer needs as well.• Introduce “Superior Quality Service” and solving customers’ problems… Show more • Handling (Tarekka) distribution as per sharia’a.• Handle all customer requests & inquiries for all Assets & Liability Products.• Receive applications from the customers relating to loans, credit cards, accounts &time deposit opening, Checkbook issuing requests …etc.• Report the uncommon problems and transactions to the higher level with suggested solution and customer needs as well.• Introduce “Superior Quality Service” and solving customers’ problems immediately.• Seek business opportunities by targeting the walk-in customers and Beneficiaries.• Ensure all customer queries/ complaints are closed within established time frames. Show less