Ramy Ebeid Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Analyze and optimize the customer journey on the Liv app, addressing pain points and improving overall user experience.
• Actively participate in operations team meetings, contributing insights and fostering collaboration for continuous improvement.
• Skillfully manage customer complaints, utilizing a proactive approach to identify root causes and implement solutions for long-term satisfaction.
• Take charge of coordinating with various departments to facilitate the… Show more
• Take charge of coordinating with various departments to facilitate the smooth and timely closure of customer requests.
• Serve as a key decision-maker in approving customer requests, ensuring prompt and accurate processing.

Dubai, United Arab Emirates

• Training Direct Sales Unit staff on Assets & liability products such as, Covered Cards, Personal Finance, Auto Finance and Adib@work Policy.
• Conduct Orientations for New Joiners & Refresher Trainings for existing staff.
• Prepare the new sales representatives by conducting orientation to sales process and developing individual coaching plans.
• Conduct weekly inductions for new joiners to cover training on mandate modules.
• Conduct Constant refreshers… Show more
• Conduct Constant refreshers across all department bases on new sales products and existing products.

Abu Dhabi, United Arab Emirates

• Increase the Bank market share and enhance depth of relationship with Clients.
• Manage and grow a client portfolio that focuses mainly on Loans, Perform Sales Call on daily basis to existing & new customers to cross sell our products, update them by the new campaigns and obtain new referrals to.
• Achieve the assigned targets on a monthly basis.
• Maintain and build account profitability with assigned clients, primarily by providing core banking… Show more
• Maintain and build account profitability with assigned clients, primarily by providing core banking products and services.
• Create and maintain a pipeline of business banking sales opportunities/relationships through multiple prospecting/business development techniques.

United Arab Emirates

• Worked as a credit analyst for the NLS product (National Loan Scheme) which is mainly a program held by the central bank to manage the debit burden ratio of the UAE national Loans under 50% of their income.
• Analyze and decide whether the customer will fit under the NLS program or no.
• Analyze and decide if how to accumulate and structure all the customer’s debit into one loan within the Central bank policy.
• Responsible for issuing the offer letter that would… Show more
• Responsible for issuing the offer letter that would suit the customer’s financial situation and keep his DBR within 50% of his income.
• Analyze and decide Restructure & Reschedule total debit cases within the policy of central bank of UAE Show less

Abu Dhabi, United Arab Emirates

• Offer financial planning services and investment advice to high-net-worth clients with regard to assets allocation and wealth management services.
• Increase the bank's market share & Maximize the Profitability of the bank.
• Handling the Branch, taking decisions and manage all Daily and Monthly reports of the branch (balance sheet, Income statements, OD accounts.
• Leading weekly sales meeting with the team to discuss the Target achievement Monitor, maintain and … Show more
• Leading weekly sales meeting with the team to discuss the Target achievement Monitor, maintain and apprise sales activity, pipeline, and other relevant information.
• Assisting the Branch Manager to increase staff awareness & knowledge of all products by holding awareness session each week for all staff.

Abu Dhabi, United Arab Emirates

• Increase the branch market share and enhance depth of relationship.
• Call existing customers to cross sell our products, update them by the new changes and obtain new referrals as per targets assigned.
• Maintain and build account profitability with assigned clients, primarily by Providing core banking products and services
• Handling Auto-Loans, Consumer Loans, Prepaid cards & Credit Cards, Documentations & initial approvals.

Abu Dhabi Emirate, United Arab Emirates

• Handel All customer requests (cheque books, ATM, Visa, etc.) for newly issuance or renewal to be ready within the time stipulated.
• Control the Delivery of returned cheques, ATM cards and credit cards.
• Ensure recovery of all retail charges.
• Ensure branch tidiness & proper placement of forms and brochures.
• Exhibit warmth and welcome customers with a smile as per the prescribed Service Standards.
• Nil complaints of misconduct and misbehavior.

Egypt

• Handling (Tarekka) distribution as per sharia’a.
• Handle all customer requests & inquiries for all Assets & Liability Products.
• Receive applications from the customers relating to loans, credit cards, accounts &time deposit opening, Checkbook issuing requests …etc.
• Report the uncommon problems and transactions to the higher level with suggested solution and customer needs as well.
• Introduce “Superior Quality Service” and solving customers’ problems… Show more
• Introduce “Superior Quality Service” and solving customers’ problems immediately.

Bachelor'S Degree, Accounting And Finance

Digital Marketing - Professional Track

Digital Marketing Advanced Track, Marketing