Front Office Manager at Premier Le Reve Hotel and SPA

Make check in and check out and lead the reception team,Handle reservations, guest requests, queries and provide informationContinuingly provide excellent customer serviceUp selling to higher room categories, late checkout etc,Handle room blockings and guest preferences,Control and handle emails and telephone calls,Provide orientations,Handle weekly staff meetings and yearly reviews,Provide training and development to my team,Full use of Opera international systemFollow up daily and weekly reports and provide assistance to Front Office Manager

Make check in and check out and lead the reception team,Handle reservations, guest requests, queries and provide informationContinuingly provide excellent customer serviceUp selling to higher room categories, late checkout etc,Handle room blockings and guest preferences,Control and handle emails and telephone calls,Provide orientations,Handle weekly staff meetings and yearly reviews,Provide training and development to my team,Full use of Opera international systemFollow up daily and weekly reports and provide assistance to Front Office Manager

Replacing the Night Manger during vacationsCheck on daily basis the arrival list and the departure and making the allocations according to guest preferences,Handle any guest complaint in efficient way and making sure that the guest is fully satisfied,Check and revise all guests’ bills and follow up with other relevant departments,Handling any telephone calls during the shift and follow up the guest requests, Lead and guide my colleagues during the shift and explain to them when it is necessary to avoid any mistakes, Reporting to Front Office Manager at the end of the shift including during the shift and ensure full hand over for the next shift.

Revising all the room rates referring back to the Travel AgentHandling contracts and promotions Taking care of group billing and break down Creating daily reports. Provide special care and training for new employees and share my experience