I am passionate and dedicated to the hospitality industry and exceeding guests customer service expectations. I thrive when under pressure and challenged. I have a exceptional motivational ability to motivate myself and others. I work well both with a team and on my own. I have a calm and relaxed approach to all situations which from experience has been shared with those working with me and ensured their full potential. I am a born leader and pride myself for the relationships i create with the team and understanding. I truly believe you are only as good as your department and so this always pushes me to push others to give their best in all situations. I have great communication skills and have a tendency to be over organised and tidy.
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Cluster Operations ManagerCheval Collection Ltd. -
Cluster Operations ManagerCheval Collection Ltd. Aug 2022 - PresentCheval Gloucester Park And Lexham Garden By Cheval Maison -
Operations ManagerCheval Collection Ltd. Sep 2021 - Aug 2022Cheval Gloucester Park
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Cluster Operations ManagerCheval Collection Ltd. Nov 2020 - Sep 2021Knightsbridge, England, United KingdomOperations Manager at Cheval Knightsbridge and Cheval Phoenix House
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Operations ManagerCheval Collection Ltd. Dec 2019 - Sep 2021Knightsbridge
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Front Of House ManagerMillennium Hotels And Resorts Sep 2017 - Dec 2019London, United KingdomChelsea Harbour Hotel 5* 158 suites -
Assistant Front Of House ManagerMillennium Hotels And Resorts Apr 2017 - Sep 2017Chelsea Harbour
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Acting Front Office ManagerPrincipal Hotel Company (Formerly Ph Hotels) Aug 2016 - Oct 2016YorkI was head hunted by my previous hotel to help this hotel as it had just finished its refurbishment and wanted to me to help the new reception manager and bring the reception up to company standards. I spent 2 months creating all the relevant paper work and folders for the reception manager and helped in training and coaching the reception team to give 5 star service through. Training and new procedures were created and put in practise. This was a short period as I was not looking to relocate so was happy to take this challenge temporary. -
Acting Front Of House ManagerPrincipal Hotel Company (Formerly Ph Hotels) May 2016 - Jul 2016Russell SquareShort period due to hotel closure for refurbishment.
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Assistant Front Office ManagerPh Hotels Nov 2015 - Jul 2016London, United KingdomMy role as Assistant FOH Manager consists of managing reception, concierge, night team and security. Creating the rota for all departments to business and budget needs. Ensuring that all departments meet company standards and guests are receiving high quality service throughout their stay. Motivating the team to produce the best service they can and help in their development to reach their own targets. Working with the FOH to complete all paper work and tasks that's is requested from us. Dealing with cash and company financial procedures.
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Senior Shift LeaderPh Hotels May 2015 - Oct 2015London - Russell SquarePromoted to Senior Shift Leader within a year of being with PH. With the promotion came more responsibilities. Attending meeting such as payroll and function sheet. Being in charge of reception, concierge and night auditors. Ensuring all training and health and safety is completed. I am the health and safety officer of our department which meant that i would attend these meeting and carry out monthly checks. Rota and incentive completion. Observing the team to ensure that high quality service is provided. Purchasing any equipment that i believed was need for the business and making sure all employees had all necessary training and guidance to carry out their duties.
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Shift LeaderPh Hotels May 2014 - May 2015London, United KingdomHotel Russell is a 4 Star Hotel that hold 373 bedrooms and 22 conference rooms situated in Russell Square.My duties included covering Duty Manager and Guest Relation shifts when needed. I would be in full control of the hotel if working on a weekend. Ensuring that all PH procedures are followed and kept to a high standard as well as customer service. Dealing with complaints and issues from both employees and guests.I have a handover sheet and new check list for receptionist and shift leader. I also created my own Opera training programme that i carried out with all new staters and all those who wanted to be more advance in the system.
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Shift LeaderSheraton Hotels & Resorts 2011 - 2014London, United KingdomSheraton Skyline is a 350 bedroom 4 Star Deluxe.I started at Sheraton as a casual receptionist and over the course of a year became full time and not long after was promoted to Shift Leader. My duties included being in charge while on shift ensuring that all work is done and customer service is to a high standard. Allocate all VIP rooms and deal first hand with any complaints and issues. I was also the departmental trainer for reception, so therefor would personally train any new starters in our department. -
Sales AdvisorSignet 2011 - 2014London, United KingdomErnest Jones in Brent Cross.Handling and up-selling high value items. Cash handling and building relationships with customers. I would also close and balance all tills if no supervisor is on duty.
Ramy Joseph Education Details
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Kingston UniversityLaw -
St James Catholic High SchoolHigh School And A-Levels
Frequently Asked Questions about Ramy Joseph
What company does Ramy Joseph work for?
Ramy Joseph works for Cheval Collection Ltd.
What is Ramy Joseph's role at the current company?
Ramy Joseph's current role is Cluster Operations Manager.
What schools did Ramy Joseph attend?
Ramy Joseph attended Kingston University, St James Catholic High School.
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Ramy Joseph
San Francisco Bay Area1stellic.com -
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