* Maintains Performance level under pressure or when experiencing changes or challenges in workplace.* Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.* Sets high standards of performance for self and others; assumes responsibility for work objectives; initiates, focuses and monitors the efforts of self and others towards accomplishment goals, proactively takes action and goes beyond what is required* Services the customers in order to grow share of the account* Participate in sales calls with members of sales team to aquire new business and close on business* Support the operational aspects of business booked* Seeks and makes the most of learning opportunities to improve performance of self and/or others.* Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.* Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships* Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

* Identifies new group/catering business to achieve personal and property revenue goals.* Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.* Closes the best opportunities for the property based on market conditions and property needs.* Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.* Uses sales resources and administrative/support staff effectively.* Executes and supports the company’s Customer Service Standards and property’s Brand Standards.* Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.* Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.* Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.* Creates contracts as required.* Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.* Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.* Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• I was part of the Products Focal point team: Receiving new, updated and enhanced tools, sharing it with my team and other teams in order to reach the highest performance, eliminate errors rating and to enhance the team knowledge.• Being a reference to my team in case of any questions or required information regarding any of the tools or services.• Participating in an induction program in order to introduce the company policy and procedures to new comers.• Assisting in the back office system migration, helping my team and other teams to better understand the new process, as well as performing any required tests.• Assisting in implementing new e-mail management tool, and post implementation tests.

1- Provide the highest level of customer care at all times2 -Act with courtesy, speed and efficiency to build positive customer relationships 3- To be aware of any problems or risks and identify these immediately to the Office Supervisor so that corrective action is taken 4- To be aware of and adhere to Company procedures, policies, standards and best practices5 - To make domestic and international travel arrangements, which include: air, hotel, rail, ground transportation and other travel related travel logistics6- To ensure all bookings are queued to Aqua for quality checks 7- To attend and participate in all appropriate product training to ensure the best possible advice is given to our customers8- To ensure that telephones and emails are responded to within the times set in the Location/Client Service Level Agreement9- To continually look for opportunities for refining and improving office efficiency whilst maintaining Company and service standards10- To be able to calculate and process reissues and refunds11- To insert all data necessary for management reports and accounting functions.12- To maintain security of passwords and confidentiality of Company and Customer information13- To assist other team members whenever necessary14- To mentor and monitor performance of less experienced members of the team as instructed by the Office Manager15- To follow administration procedures according to Company standards16- To conform to PCI standards

1- To gain a thorough understanding of customers’ business needs.2- Provide travel expertise to clients, To make suggestions and assist with itinerary planning.3- To provide the best possible prices and advise the most suitable product(s).4- To suggest the products of preferred partners and suppliers and increase hotel sales.5- Adhere to and comply with customer Travel Policy.6- Provide the highest level of customer care at all times.7- Research and handle traveler complaints. 8- Act with courtesy, speed and efficiency to build positive customer relationships. 9- To be aware of any problems or risks and identify these immediately to the office Supervisor / Manager so that corrective action is taken.10- Communicate effectively with other agents or team members to solve problems and gather information.11- To be aware of and adhere to Company procedures, policies, standards and best practices.12- To ensure that telephones, faxes and emails are responded to within the times set in the Location/Client Service Level Agreement.13- To maintain a good working relationship with other team members and ensure a good working relationship within the location and with other areas within the Company.14- Establish and maintain strong relationships with clients. 15- The ability of covering any unavailable member of my team or other teams ( Customer Service team and other accounts

1- Action special customer requests and maintain excellent client relations.2- Use positive telephone service techniques.3- Ability to research and resolve client inquiries and provide prompt customer service. 4- Ensure optimum customer servicing while coordinating interdepartmental responsibilities.5- Maintain sufficient knowledge for all the company accounts in order to assist clients without delay. 6- Arrange routine and complex domestic and international business travel for air, car, hotel.7- Counsel clients on efficient, multi-city/multi-country routings for lowest available fares, and preferred carrier usage; ensure optimum customer service while coordinating client travel policy responsibilities