Restructuring of technical support team through organization re-alignment, training programs, process improvement, and implementing a new ticketing systemCreate reports & dashboards to meet and exceed business metricsMigrated Datacenter from an on-premises location to Microsoft AzureOversee day-to-day operations, managing all operating and financial logistics, including but not limitedto scheduling, timekeeping, budgets, training, and mentoringServe as point of contact for C-level executive’s internal and externalTeam development and culture growth through the use of 1:1 mentoring, coaching meetings,performance management reporting, and continuous quality improvementProvide team leadership and growth by creating SMART goals and career pathsImplement and drive the adoption of critical tools and processes to deliver projects in a timely fashionFacilitate discussions between business and executive leadership to align company needsCoordinate all training and certifications, leveraging our in-house education toolsEnsure efficiency, effectiveness, and viability of all IT systems and technical processesOptimize productivity by monitoring procedures and providing thorough documentation

Oversaw technical development and IT projects in a manner which fit with the overall company plans and goalsResponsible for identifying and classifying cyber security vulnerabilities and work on mitigation plans with system ownersImplemented new technologies and made recommendations to improve IT processesEnsured efficiency, effectiveness, and viability of all IT systems and tech processesSupervised, monitored and collaborated with staff and management team on all systems-related issuesExperience using Team Found Server (TFS) or similar tools for SDLC tracking.Execute strategy and leads planning efforts to ensure the organization has the appropriate infrastructure Create and maintain automated CI/CD pipelines for code deployment using Octopus Deploy and PowerShell Analyze penetration test result and engage with technology partners and business units in order to resolve identified vulnerabilities Work across functional (development/testing, deployment, systems/infrastructure) and project teams to ensure continuous operation of build and test systemsEnsures teams follow established procedures for management of incidents and tasks per defined SLAsEnsures change management process is followed for all changes impacting our environmentParticipate on an Agile team, consisting of Scrum Master and members of the Software Development, Quality Assurance, and Product Management teams

Implement and design disaster recovery planImplement Blue-Green Deployment to reduce downtime and riskUpgrade VMware environment from 5.5 to 6.7 and implement vROP and SRM.Upgrade windows server environments Remediate vulnerabilities via Pen, Qualys, Veracode scanning Create documentation for different implementation and workflows Replace VNX storage with Unity All FlashReplace Cisco MDS switch with Brocade switches and applied all configurationsAdd HP ProLiant host to VMware clustersDeploy application code between different environments utilizing different automation tools

Lead efforts with various function areas such as, R&D, Quality, Manufacturing, Systems Engineering, enterprise applications. Serve as point of contact for vendors to review project tasks and deliverables. Lead multimillion-dollar projects while aligning business goals with technology solutions.Knowledge in agile and waterfall project management methodologies.Function as a subject matter expert on systems infrastructure.Overlook the implementation of various security initiatives within the organization. Identify areas of weakness in existing support procedures, research solutions to address these weaknesses, and present findings to improve the overall business experience. Take responsibility for follow-up services or problem escalation.Ensure customer satisfaction throughout the service delivery transaction.Continue to be well informed on current and new IT developments as it pertains to how company leverages IT infrastructure to support the businessAssist as needed on IT implementation projects such as new facilities or system implementations

Infrastructure upgrade Cisco UCS-B200/B300-M3/B400Cisco UCS 5108 MiniUCS 6200/6300 Series Fabric InterconnectVMware 5.5 Enterprise Plus. vReplication, SRMvRealize 6.1 Operations Manager Microsoft SCCM 2012 R2Networking - MDS 9148, 5k, 7k, Backup and DR - EMC Data Domain, EMC Avamar, Storage: Netapp N series, IBM DS3400, IBM v3700, IBM v7000,IBM v5000, EMC UNITYBlade Center - 7870,3650,3850experience with Active Directory, GPO’s, DHCP, DNS, IP, Sub Nets, VPNs, vLAN,firewall, Backup & Recovery, File & Print Server, IIS (Web Server), FTP, Terminal Server.monitoring -HP Sitescope, Fluke NetworksF5 - Wide IP, White List, Server PoolsCloud Backup Solution

Architecture, design, install, configure VMware ESXi, within vSphere 5.5 with VirtualCenter management, LabManager, Consolidated Backup, DRS, HA, DPM, vMotion, VMware Data Recovery, VMware Site Recovery Manager (SRM), vCenter Operations Manager, Horizon Workspace, Horizon Mirage, ThinApp and VMware View desktop virtualization infrastructure (VDI).Support continuity initiatives through the constant revision/updates of disaster recovery plans and initiatives.Overlook strategic development and implementation of support solutions that are designed to provide improved productivity, streamlined operations, and faster access to critical information.Manages Windows network (users, computers, printers, etc) with Active Directory.Overlook strategic development and implementation of support solutions that are designed to provide improved productivity, streamlined operations, and faster access to critical information.Identifying new and key potential vendors that can help advance the organization, while ensuring that hardware/ software purchased is beneficial to the entire organization.HA, Custom Roles, Snapshot, Clustering vMotion and experienced with P2P and P2V conversions.Deployed Symantec Notification Server across different remote sites allowing one person to trouble shoot any issues from anywhere around the world.Successfully deployed and managed Help Desk System allowing users to submit request via email.Hire, train, and manage Information Technology staff to service up to 300 users.Spearheaded new software integration allowing for remote troubleshooting and comprehensive assessment of hardware needs and deficiencies. Initiated and implemented software delivery via web in order to increase efficiency of installations for employees and prevent decrease in productivity.Launched “Initial Virtual Machines” resulting in significant cost savings and increased efficiency for test environments and live database applications.

Setup and configured computers systems and domain networks for multiple clients including Yahoo.Requested by former client to complete high profile migration process without supervision.Assigned to high security project based on previous success with other multimillion dollar companies.Installing and configuring the peripherals, components and drivers.Configuring and troubleshooting desktops, laptops and servers.Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems