Designed and implemented ETL processes to facilitate data extraction, transformation, and loading using Data Bricks and Azure Data Factory.Developed comprehensive data pipelines and pushed data to SQL databases, enabling seamless end-to-end reporting solutions.Utilized business intelligence tools to create insightful dashboards and reports, driving data-driven decision-making.Managed a team of analysts and developers, ensuring the timely delivery of projects and maintaining high-quality standards.Oversaw the implementation and maintenance of SAP MDG for master data management, ensuring data accuracy and consistency across the organization.Streamlined sales systems, enhancing efficiency and data integrity.Led the implementation of TRAX Image Recognition tool, optimizing store operations and improving compliance with the perfect store standards.Administered Knox for mobile device management, ensuring secure and efficient mobile operations.Manage all the sales systems and ensure all the process are in place to maintain agreed SLA to enhance OPS & business continuity.provide an update to my regular stakeholders to keep them on top of things according to challenges, progress & timeline.Leading and participate in all integration process for the Whole current MEA Sales systems that's provided by vendors or internal Systems to ADLS to get the right data and apply the right filtersImplement Business solution and participate in the whole process starting from defining stakeholders, Requirements, Architect, testing ending with User-experience.Ensure that all identified stakeholders and end-user communities are fully briefed well in advance of new functionality introduced to manage the adoption of change.

Managed IT road maps, stakeholder relationships, global project teams up to 15 people, and ITinfrastructure For Mars Distributors Ad-hoc for Reports, Risk management,Following up.on teamAchievements:1-Delivered a successful (SFA) Sales Force Automation -Using Android App UAT & SAAS Env - Creating SLA -Managed & Choosed End user hardware,-Written & Designed future Ways Of Working-Designed Android App which adapts with Egyptian Channels: (Impulse,Wholesale,Horeca,Modern Trade,Perfect Store) For Pre-Sale, Delivery Sales Rep,& Van Sales Rep-Design & Implement Reports Help for Data Analysis by using Power BI2- Integrate 3rd party warehouse With SAP

• Managing & controlling all the sales applications (SFA) & servers plus network• Solving technical issues on our ERP system Microsoft dynamic (AX) also holdingresponsibility of the handheld reports /ERP reports/data update (JPs, customers, prices…..ect)• Work collaboratively with the Team to troubleshoot any issue that comes up with any system & making sure it gets resolved as soon as it comes up by contacting the right parties• Supporting the reps devices such as Motorola Hand held and zebra printers• Ensure the reports are sent in their related deadlines with the highest level of accuracy to ensure timely delivery of outputs• Manage all system administration tasks for the sales sites • Act as the sponsor of all the sales systems processes & influencing them to happen• Manage requests for EMM and TEM services by assessment of business requirements• Support the evaluation and tests of new applications and solutions in the area of EMM and TEM• Analyze current service status and manage incoming incidents and service requests in time• Involve the needed Stakeholders and reaches for a proper and timely solution of incidents as well as problems.Responsibilities:-I am an IT operational supervisor for all the sales technology Such as (ERP/ (SFA) Sales force automation/ Hand Held/projects).

Support Multiple user sites in NAL (Egypt, Morocco & Lebanon) Documentation for projects and advanced resolution methodsSupport for all MARS standard applications such as MobileIron,Microsoft Intune,Service Now,concurRespond to requests for technical assistance in person, via phone, electronically.Diagnose and resolve technical hardware and software issues.Advise user on appropriate action.Follow standard help desk procedures.Log all help desk interactions.Administer help desk software.Identify and escalate situations requiring urgent attention.Track and route problems and requests and document resolutions Monitoring daily active Tickets ensuring issues are communicated clearly.Troubleshooting and managing complex incidents acting as 2nd level within the time frame agreed with the business. End-user incident management and resolution for the above technology.End-user walk-up resolution, especially for senior executives and for quick how-to’s, simple questions. LAN Management & Troubleshooting.Basic diagnostics and hardware repair (PCs), handing to 3rd parties for advanced repair as per Company contracts/warranties.Management of PC replacement cycles according to company procedures. Stock control and maintenance. Control of asset status in inventory tool (storage /production /retired etc.). Asset disposal process handling, as per Company standard process & 3rd party contract. Small assets, accessories & license procurement according to standard Company procedure. User training – basic training when handing over a new device to the user, plus ad-hoc training as appropriate to help reduce incidents/questions to team. On-site incident management for video-conferencing meetings (that cannot be resolved remotely). On-site premium support for senior executive video-conferencing meetings – setup, test & support. Installation & Testing for New Infrastructure Projects. Suppliers & Contracts Management, Follow up on the progress of running projects.

working in IT solutions, security systems, surveillance system, AVL (fleet management).