Ramy Samir Email & Phone Number

Cairo, Egypt

• Oversee IT department: responsible for managing the company’s IT department. Almost every task that IT departments personnel engage in, from performing routine system updates to installing entirely new elements, will need to be monitored and guided by the Head of IT.• Implement IT polices, processes and procedures.• Managing and reporting on allocation of IT budget.• Identifying opportunities for team training and skills advancement.

Cairo, Egypt

Oversee IT department: responsible for managing the company’s IT department. Almost every task that IT departments personnel engage in, from performing routine system updates to installing entirely new elements, will need to be monitored and guided by the Head of IT.

Egypt

Manage computer software systems, servers, storage devices, and network connections to ensure high availability and security of the supported business applications. Also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, best practices, and requirements.

Cairo

Key responsibilities:Manage information technology and computer systems • Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)• Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems • Performing Systems maintenance and repair.• Reporting all incidents and create availability report of all IT equipment and system.• Participating in new projects and deployments.• Analyzing causes and effects of all problems faced.• Installing and performing minor repairs to hardware, software, following design or installation specifications.• Maintaining record of daily data communication transactions, problems, and remedial action taken, and installation activities.• Overseeing the daily performance of computer systems.• Time management for problem solving.• Monthly report of the action plan achievement.• Build Reports by Crystal Report.• Surveillance System Include NVR & DVR.Ensure technology accessibility • Troubleshoot hardware, software and network topology.• Technology handover to end-users.• IT inventory management• Prepare and implement system recovery plan.• Network resources procurement support • Network security.• Incident management.

Nasr City 1, Cairo Governorate, Egypt

Key Responsibilities: • Analyzed system problems, ran preventive tests, performed troubleshooting, and trained staff as part of preventive measures.Key Performance:• Administrator of CRM system with connectivity covering 7 branches • Performed server updates on a regular basis.• Performed troubleshooting, diagnosing, solving and replacing parts.• Configure and Administer network hardware, devices, services, infrastructure and servers.• Manage and monitor Active Directory, DNS, DHCP, File Server, Routers, Switches, Firewall, and connectivity.• Design and implement security rules using available tools.• Design and monitor server backup processes.• Ensure servers availability, performance, and security.• Design and monitor Communications with locations.• Managing Mail accounts on mail service provider’s office 365.• Supporting Software and Hardware for Desktop Computers and Laptops with variable operating systems like Microsoft Windows, and Linux. And Apple OS.• Installing and configuring computer hardware, software, systems, networks, printers and scanners.• Help Desk Support of User Hardware and Software issues.• Perform anti-virus administration.• Identities, researches, and resolves technical problems.• Prepare Hardware Configuration for requested software• Having excellent time management, confidentiality & communication skills• Performing routine audits of systems and software.Maintenance & Upgrades:• Repaired and upgraded old installed systems; configured new systems.• Documented the history of requests.• Continuously up-to-date regarding software.

Key Responsibilities:• Managed the overall administration of Windows System applications.• Performed various troubleshooting and maintenance operations in• Windows Server environments.• Selected Professional Performance:• Installed of latest versions of Operating Systems on demand, per requirements of the clients.• Sorted complex issues pertaining to hardware and network failure Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.• Performed security monitoring tests to identify intrusions.• Deployed performance enhancing/monitoring tools.• Recommended new updates and changes required by the clients.• Produced new system and network designs for clients.• Documented the new Windows server settings that have been applied to the network.

Bachelor'S Degree, Computer Science

Bachelor'S Degree, Computer Science, Very Good