Managing complex and strategic customer projects.

Key Accountabilities & Achievements: Managing North Africa & Levant end-to-end delivery operation, scoping, budgeting & project quality assurance monitoring  Overseeing the implementation of new strategic practices  Ensure financial success of programs/projects across the region  Ensure resources availabilities and skills that match business pipeline and strategic goals  Reporting & data analytics using multiple tools & number to drive critical business decisions Major Projects: Successfully closed Q1/2/FY2023 exceeding committed numbers  Solved major program issue, that enhanced customer experience project delivery  Built a trusted interlock channel between delivery and sales, that improved upselling and new opportunities

Key Accountabilities & Achievements: Managing mega country program/projects across public, private, financial & retails sectors.  Implementing all project management process/lifecycle (budgeting, planning “HLD, LLD, test”, risk management, resources assignment, forecast, quality control, change management & meeting control). Working along with Services Sales & account manager representatives on new opportunities scoping, budgeting & contractual alignments. Delivering projects with healthy margin according to accurate forecast (cost & revenue) Presenting Monthly program/project reports (achievements, status, risks etc.) to C-level & Directors.Major Projects:  Successfully Delivered EXPO2020/EMAAR project (Network “R&S” Security “NGFW” Wireless).  Successfully Delivered Alshaya Group Centralized Management Solution (network “DNAC” Wireless & Collaboration) across 14 sites in 12 countries across MENA region. 3 phases services. Successfully Delivered National Bank of Kuwait active/active tier 3 Data Center (Network “ACI” Security “malware detection and analysis, Identity service Engine, firewall, network analytic”).  Successfully Delivered Kuwait Finance House new tier 3 Data Center (Network “ACI & R&S” Security NGIPS, email security).  Currently Delivering Kuwait National Guard SOC Solution (email security, malware detection and analysis, Identity service Engine, firewall, network analytic, local resources, training & Cisco Talos services).

Key Accountabilities & Achievements: Managed key accounts in the FSI, Telecom, and public sector with a successful track record and a double-digit revenue growth. Focused on building close relationship with clients and partners, leading to acquiring new business, driving key initiatives and scaling up incumbent accounts in terms of wallet share. Provided major accounts with quality of excellence in fulfillment of initiatives, by understanding their business strategy and mapping it to Technology.  challenger mindset, can-do attitude with solid persistence to C-level executives. A team player who is capable to understand the value that each member can bring and how to leverage that in the best way possible.Major Achievement:  Contribute in sales YOY GROWTH by 23% - in one year – exceeding the targeted half year quota

Key Accountabilities & Achievements: Leading Kuwait service sales cycle, scope, budgeting and supporting sales in deals closing (with double digits yearly revenue) Leading Kuwait large project, following standard delivery model (planning, execution & control). Maintain forecast, revenue, and profit across all, by support Project managers across the country. Major Projects:  Successfully Delivered KNPC DC (2 tiers storages, backup & SAN)  Successfully Delivered NBK DC (active/active, 2 tiers storages, backup, SAN & hyperconverged) Successfully Delivered OOREDOO DC (active/active, 2 tiers storages, backup, SAN & hyperconverged)

Key Accountabilities & Achievements: Hired to build a service delivery management department, driving the company strategy that reflects on customer experience that lead sales revenue. Along with internal SLA/SLO process for better team coordination. Lead service delivery teams (PM & technical) that owns end-to-end delivery model.Major Achievement:  Well defined process that allow each unit to focus on their function, that result to more revenue  Well defined SLA/SLA that improved escalations needs, that result in customer raise customer satisfaction level.