Ramya Baskaran Email & Phone Number

Mississauga

Toronto, Canada Area

• Train and develop collectors through one on one coaching, phone monitoring and audit.
• Resolve individual debtor situations involving delinquency, repossessions, legal action, feesowed.
• Assign work to collectors, review and evaluate work performed, and coordinate assignedcollection activity to ensure assigned goals are met.
• Identifying and escalating potential foreclosure accounts to the recovery team in a timely manner.
• Identifying and escalating potential fraud accounts to the appropriate department.

• Review files to determine if any fraud exists.
• Collect past due mortgages at any stages of delinquency.
• Managed to do workouts with insurers (ie. CMHC and Genworth).
• Work with solicitors through collection procedures.
• Appraised and listed properties.
• In case of deficiency sales, claims were filed with the insurers.

Toronto, Canada Area

• Part of team that increased Service Quality Scores by 28%.
• Met sales targets on a consistent basis.
• Supervised five junior client service representatives.
• Identified customer needs and matched with appropriate products/service.

Financial Services Underwriting Diploma, Finance And Financial Management Services

Mortgage Underwriting

Bachelor'S Degree, B.A., Economics And Statistics