Ramya Baskaran Email & Phone Number

Mississauga

Toronto, Canada Area

Train and develop collectors through one on one coaching, phone monitoring and audit.● Resolve individual debtor situations involving delinquency, repossessions, legal action, feesowed.● Assign work to collectors, review and evaluate work performed, and coordinate assignedcollection activity to ensure assigned goals are met.● Identifying and escalating potential foreclosure accounts to the recovery team in a timely manner.● Identifying and escalating potential fraud accounts to the appropriate department.

Review files to determine if any fraud exists.● Collect past due mortgages at any stages of delinquency.● Managed to do workouts with insurers (ie. CMHC and Genworth).● Work with solicitors through collection procedures.● Appraised and listed properties.● In case of deficiency sales, claims were filed with the insurers.● Worked with insurance adjuster on badly damaged properties.● Prepared arrears report for senior management.

Toronto, Canada Area

Part of team that increased Service Quality Scores by 28%.● Met sales targets on a consistent basis.● Supervised five junior client service representatives.● Identified customer needs and matched with appropriate products/service.

Financial Services Underwriting Diploma, Finance And Financial Management Services

Mortgage Underwriting

Bachelor'S Degree, B.A., Economics And Statistics