Managing Process and and Non-process training needs for team of 500+ associates.Created and maintaining a self sustained training module by developing SME pool leading to zero time and effort investment from client partners for new associate training. We have trained 400+ associates till date using this module.Created an maintaining a pool of senior behavioural trainers through effective liaising with TCS L&DCreated and maintaining a global training module which ensures similar… Show more Managing Process and and Non-process training needs for team of 500+ associates.Created and maintaining a self sustained training module by developing SME pool leading to zero time and effort investment from client partners for new associate training. We have trained 400+ associates till date using this module.Created an maintaining a pool of senior behavioural trainers through effective liaising with TCS L&DCreated and maintaining a global training module which ensures similar training across each and every associates working across geographies.Responsible for developing and reviewing competency for all associates part of the process.Responsible for developing and updating any training documents for the process.L&D certified to conduct various behavioural training's for associatesMember of AIP program where we train college students on various business related courses. Show less

Managing day to day operations for a team of 35+ associates across Bangalore and Budapest. Team works with one of the biggest Market Research client to deliver insightful reports to top retailers across Europe. 10+ years of experience in client, process and people management.

• Proven track record in successfully managing various Fortune 500 client accounts across entire Non-Food Industry of US and UK. The role includes, understanding client requirements and convert the same to business deliverable by building and maintaining effective relationship with onshore client team. Developed expertise in processes and the market the client operates required to answer all the client queries which arise during the delivery of client database.• Manage operations and day to… Show more • Proven track record in successfully managing various Fortune 500 client accounts across entire Non-Food Industry of US and UK. The role includes, understanding client requirements and convert the same to business deliverable by building and maintaining effective relationship with onshore client team. Developed expertise in processes and the market the client operates required to answer all the client queries which arise during the delivery of client database.• Manage operations and day to deliverable across the multiple functions for a team 80 team members. Role includes ensuring quality, timely delivery and compliance across multiple processes by setting MBO and SMART Goals across the team.• Process Improvements by using metrics as the base thus reducing cost and improving efficiency and productivity• Provide effective coaching and mentoring to the team leaders through monthly one to ones and quarterly performance appraisals.• Training coordinator for the team of 120+ people managing both process and soft skill training. Responsible for identifying training needs, coordinating with company training team or internal process training team to ensure on time training and coaching in the team.• Managed metrics across the teams. Provided Quality and trend analysis to prioritize action plans across clients, individuals and processes. Single point of contact for managing US Dashboard metrics and providing root cause analysis for improving metrics.• Workload planning and balancing through optimum FTE utilization.• Create and build Job Description across various levels in the team.• Proven Track record of effective succession planning through contact coaching and mentoring of team leaders and managers.• Provide Business Continuity Plans in case of emergency to ensure work is not affected Show less

Reviewing the Real Estate Documents uploaded by the real estate appraisers & agents to check the quality of work done by appraisers and Real estate agents to ensure that correct value has been appraised for any property as per requirements of the clients (Banks). Follow up of the work of appraiser and real estate agents via phone calls and mails in order to ensure on time appraisal for any property.

Lead a team of five Assistant Component Engineers. I was responsible for understanding the customer requirements and all customer deliverable in Technical Content Development. Direct interaction with i2 Coordinators on a regular basis for handling project related issues. Exposure to Data Mining and Catalog Management Activities, which include Data Audit and Data Normalization. Preparing basic documents for a project like Statement of Work (SOW), Project plan, Resource utilization chart etc.