Responsible for the reimbursement of claims for Wipro Employees related to company travel for onsite employees- (business travels, relocation, onsite travels etc).Ensure customers satisfaction and SLA adherence on daily basis.Maintain high standards of accuracy and reduce hold%.Solely responsible for Egain- The process is about working on a tool (Egain) required for the query resolution for the employee reimbursement process where employee will send an email regarding the policies and clarification and we have the SLA of 4 hours for resolving the issue.Responsible of responding escalation emails on priority.Maintain records and reports of exception, savings and hold.Working on SAP module for the employee reimbursement process.Passing liability entries in employee account for the payment/recovery/clearing in SAP.Issuing GTS advance for employees who are travelling onsite.

Consumer and Community Banking, Centralized Transaction Operations.