Ramya Krishna Email & Phone Number

Hyderabad

• Responsible for managing the Quality, Quantitative performance for 8000 Subject MatterExperts (SMEs) on doubt solving online platform which is 24*7 available to the students.• Ensuring the low attrition to the SMEs community by building suitable tools and processes.• Managing team to ensure the sustainable culture of the SMEs community to ensure the highend organizational goals are achieved smoothly.• Driving Campaigns to the 8000 community to achieve specific organizational goals.• Evaluating and providing sensible solutions to all the grievances of the SMEs community in lessthan 24 hrs.• Part of the core team to develop strategies regarding hiring and successfully on-boardingthe SMEs on daily basis which involves lead generation, screening tests, interviews, trainingsand monitoring 30 days of performance to ensure quality SMEs to the ecosystem.

Hyderabad, Telangana, India

• Performing several roles like preparation of SOP, reviewing the implementation, auditing and coordinating with teams in finding out new applications to aid the smooth flow to increase the quality and productivity of the project.• Coordination with other teams to determine the accurate defective areas and tracing the key functional areas where quality would be impacted and working towards finding best solutions.• Coordination with the final users, analyzing the on ground implementation and assisting the quality for best user experience.

India

• Building markets for 12+ European and Asean industries who are into IT, Telecom, Education,Property Management, Automotive care etc across various cities in India, US and Australia.• Keen on Market analysis, Customer Acquisition and Retention, Channel Management,Training and Development and Micro Franchising.• Associated with teams with reputed external vendors and companies VPs, Presidents to build aloyal team for the growth of businesses.• Handled a project of 40-50 Crores to create impact in huge segments of professionals fromIITs, NITs and MBAs

Hyderabad Area, India

Key Result Area:• Performing several roles like finding new process, determining gaps in existing process and implementing new processes; participating in design reviews & assisting with allocation of functionality to specific system components• Mapping requirements & providing them best solutions involving evaluation and definition of scope of project and finalization of project requirements• Participating in project management, distribution and channel management and market/competitor intelligenceHighlights:• Performed data analysis and evolved ideas in building the various application• Evaluated the existing information management system and updated knowledge gaps by preparing guides• Provided extremely useful strategic inputs using Excel models; these were later recognized & appreciated by the management• Developed the risk & control matrix for the acquired portfolio by defining the operational, legal and business risk factors• Engaged other teams to verify the data mapping tags for use in the migration of process

Hyderabad, Telangana, India

• Planned for critical projects like Val Acyclovir (BOC Route), Valsartan, Lamotrigine and Dolutogravir and conducted troubleshooting activities for major projects like Valsartan, Zidovudine and Tenofovir• Accomplished technical justifications for many change overs in the plant and liable for product costing where utility and power calculations were majorly involved

Bachelor'S Degree, Chemical Engineering

10Th, Ssc