Ramya Manokaran Email & Phone Number

Ontario, Canada

Demonstrated expertise in creating custom reports to provide insightful analytics for management decision-making.Data Clean upData Import from the legacy system

Michigan, United States

Worked closely with team members to design and implement a data model based on discovery sessions, ensuring all necessary information is captured efficiently.Developed comprehensive entity relationship diagrams to visualize data relationships and support the data model.Developed custom objects and fields to effectively capture and organize essential data, enhancing the overall functionality and usability of the Salesforce environment.Configured record types and page layouts to tailor user experiences and streamline data entry processes.Utilized Program Management Module (PMM) and Nonprofit Success Pack (NPSP) to optimize Salesforce for nonprofit needs.

United States

Flow Customization and Automation: Successfully implemented complex Salesforce Flow to streamline business process, reduce manual effort, and enhance user experience.Advanced Flow Techniques: Applied advanced Salesforce Flow techniques such as decision elements, loops, and formula fields to create sophisticated automations tailored to business needs. Testing and Quality Assurance: Conducted through testing of Salesforce Flows to ensure reliable and error-free performance. Collaborated with stakeholders to perform user acceptance testing and refine Flows based on feedback ensuring smooth deployment and adoption.Impact and Results: Played a pivotal role in enhancing operational efficiency through Flow customization, contributing to a 30% reduction in manual record creation tasks and a significant improvement in data accuracy.

-Leading client sessions, gathering/prioritizing requirements (user stories) & creating solution documentation.- Configured data integrations and automation including alerts & process builder solutions for business needs.-Lead weakly sprint review meetings to review enhancements and prioritize sprint backlog-End-user training documentation and workshops to ensure understanding and user adoption of customizations.-Automations including email templates, alerts, process builders & flows in order to properly solutions for business needs.-Salesforce security- ongoing maintenance and structuring of roles/profiles/permission sets/sharing settings-User Interface Customizations- lightning layouts and page layouts to facilitate user management.-Participating in live workshops exploring best practices around saleforce.com and the broader Salesforce ecosystem.-Participating in professional development topics for the salesforce administrator role.

United States

Providing tailored solutions to clients using Salesforce Non-profit success pack, Non-profit Cloud Case Management, and Program Management Modules.Work closely with clients on discovery calls and refine information to uncover customer processes and technical requirements.Gathering requirements from key stakeholders (client-facing and internal), and collaborating with teams. Creating the solutions designs in Salesforce, including custom record types, custom objects, custom fields, custom apps, automation, and more.Experience building in NPSP and the program management module.End User training on Nonprofit Success Pack and Project Management Module.

United States

Configured NPSP in the Non-profit salesforce org.Created Custom fields and Page layouts.Cleaning up data and uploading it to Salesforce from another CRM tool.

Chennai, Tamil Nadu, India

QA Tester responsible for testing activities which include functional testing, system integration testing,regression testing and end to end testing.Preparing test plan and test strategy specification based on the requirement specifications.▶ Develop test scenarios and test cases▶ Co-ordinating and participating in peer review of test cases▶ Log and track defects, co-ordinate with development teams▶ Preparation of defect status reports

Education record

Participants are supported through community, career readiness-focused webinars, and mentorship from experienced Trailblazers as they.

Bachelor'S Degree, Computer Science