Ramya Ramasamy Email and Phone Number

Currently, I orchestrate phased migration for existing customers, utilizing both Keycloak and a legacy authentication service. I deliver functionalities for the Accolade Member portal using the latest Ping Davinci technology. I direct the transition of existing features to Ping Directory. I engineer custom web services for CRUD operations on user resources across multiple data stores, including DynamoDB and Ping Directory. I also initiate cross-team bug bash events to enhance collaboration and resolve complex issues. I conduct investigation stories to identify existing issues and propose solutions to improve user record management accuracy. I even orchestrate proof-of-concept projects to evaluate new technologies and integrations. Designed and reviewed RESTful APIs using open API 3.0.0, ensuring compliance with standards and enhancing documentation and usability for cross-functional teamsNoted Accomplishments:* Successfully migrated several million user records from AWS RDS to Ping Directory with zero data loss, service operation, and no customer issues, safeguarding millions in revenue and maintaining trust.* Successfully led the phased migration of SAML SSO from Keycloak to Ping Identity, ensuring seamless user access and functionality while enabling the full transition to Ping as the Identity Provider for all customer SSO configurations.* Redesigned existing system to resolve HIPAA violation issues, implementing solutions that successfully eliminated the issues, preventing legal risks, and ensuring compliance. * Developed real-time Kibana dashboard and synthetic monitors, enabling performance visibility and alerting on failures, which improved decision-making and system reliability.

In this role, I developed RESTful APIs for critical features such as multi-factor authentication (MFA), password resets, and user credential changes, enhancing applications. I engineered solutions to synchronize practitioner user data from Okta into the ACP system, boosting data consistency across platforms. While developing API endpoints, designed and maintained comprehensive documentation detailing all specifications needed for API access. Administered keycloak and expertise in configuring Keycloak for SAML, OAuth2, and OpenID Connect integrations. Strong in setting up identity brokering and SSO for seamless access across federated systems, upgraded version for user linking issueNoted Accomplishments:* Analyzed and modified existing code while documenting business and system requirements, resulting in comprehensive design documentation.* Efficiently migrated identity services from Apigee Gateway to AWS API Gateway in collaboration with the DevOps team.* Enhanced authentication and authorization processes within the ACP project, improving secure access and management of user identities through the Policy Decision Service and Identity-data Service.* Successfully led the migration of identity services from Apigee to AWS API Gateway, streamlining operations and achieving 20% performance improvement.* Engineered AWS-based solutions to synchronize practitioner data from Okta into ACP systems, increasing data consistency and reducing discrepancies by 35%.* Designed and implemented RESTful APIs for MFA, credential management, registration, SCIM operations, and policy decision services, significantly enhancing member portal security and strengthening user trust.* Successfully integrated Keycloak with multiple identity providers using SAML and OAuth2, enabling seamless SSO across a large-scale enterprise system. This improved security and streamlined access for over million users and 200+ partners

As a Quality Assurance Analyst, I executed REST API testing with tools like Swagger UI and Postman, also testing content management systems (CMS) to validate critical documents for the ETP Front End. I facilitated Agile ceremonies to define business requirements and estimate user stories for the ETG project, collaborating with the UX team to uphold UI standards. I documented and tracked bugs in JIRA and presented updates during daily scrum meetings to keep the team informed on progress and issues. I also assessed the integration of clients and benefit plans in the MRM system and conducted database validation using SQL queries in PostgreSQL. Moreover, I recorded testing scenarios and performance metrics in Confluence to ensure communication and accessibility of information for future reference and project continuity.Noted Accomplishments:* Actively participated in Agile ceremonies to define requirements and collaborated with the UX team, leading to improved adherence to UI standards and 30% reduction in defects in user stories.* Conducted SQL queries for database validation and logged bugs in evaluating client additions within the MRM system, ensuring data integrity and facilitating smoother deployment.* Created accessible documentation of testing scenarios and performance metrics in Confluence, facilitating improved team communication and ensuring project continuity.

For this organization, I developed test cases for VizMaster software by analyzing Business Requirement Documents. I ensured application functionality and performance standards met through comprehensive testing. I also conducted regression and user acceptance testing using the Quality Center for defect tracking.

In this profile, I crafted client-centric web design projects, created testing strategies, and detailed test cases. I performed GUI testing and functional testing and offered production support for top-notch end products. I also recorded defect statuses, collaborating with developers for efficient issue resolution. Moreover, I adjusted test cases to meet evolving requirements and uphold project quality during the testing phase.

As a Business Acceptance Test Engineer, I conducted Business Acceptance Testing for the NextGenBuyFlow initiative to verify online marketing features. I created detailed test scenarios, executed GUI and functional assessments on mobile platforms, and updated the Requirement Traceability Matrix. I employed the Quality Center for issue tracking and engaged in daily scrum meetings to oversee testing schedules. I also aligned testing procedures with business goals and project timelines, guaranteeing project success.

In this initial role, I analyzed Business Requirement Documents and optimized testing procedures, utilizing account billing systems such as ACSR and AMDOCS (COMTRAC). I engaged in scrum meetings, discussed challenges, and maintained defect statuses in the Quality Center, bolstering overall project achievements.Accomplishments:* Boosted Order Flow rates for clients by introducing innovative features and enhancing user interface elements.* Gained proficiency in GUI, functional, regression, and production support testing.