Ramya Balasubramanian Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Technology Platforms is a part of Technology & Operations division that manages and support delivery tools and engineering insights for NAB developers. Responsible for overseeing and optimizing the delivery tools utilised by the engineering community, and ensure they meet NAB’s agile delivery methodology.• Solution designer specialising on platforms like Confluence, Broadcom Rally.• Designed and implemented efficient solution to enhance engineering productivity using applications like… Show more Technology Platforms is a part of Technology & Operations division that manages and support delivery tools and engineering insights for NAB developers. Responsible for overseeing and optimizing the delivery tools utilised by the engineering community, and ensure they meet NAB’s agile delivery methodology.• Solution designer specialising on platforms like Confluence, Broadcom Rally.• Designed and implemented efficient solution to enhance engineering productivity using applications like Pluralsight Flow, Codility.• Triage new engagements, perform feasibility validations, execute PoC, produce solution document and work with developers to break down work. • Actively engaging with vendors to discuss product enhancement opportunities and address any product-related issues, ensuring that requirements are effectively communicated and met.• Provide technical leadership for the squad, running agile ceremonies, backlog management, risk and compliance management. Show less

Melbourne, Australia

Strategy & Architecture is a part of Technology & Operations division that defines the technology strategy, road maps and new services for NAB. Responsible for supporting the development and delivery of architecture-related services and practices that meet the needs of the architecture community and its key stakeholders, particularly Technology and business colleagues involved in shaping and implementing strategic changes for the organization.• Product owner for Enterprise Portfolio… Show more Strategy & Architecture is a part of Technology & Operations division that defines the technology strategy, road maps and new services for NAB. Responsible for supporting the development and delivery of architecture-related services and practices that meet the needs of the architecture community and its key stakeholders, particularly Technology and business colleagues involved in shaping and implementing strategic changes for the organization.• Product owner for Enterprise Portfolio management tool – Alfabet PlanningIT.• Triage business requirements, develop solution, option analysis, produce user stories, facilitate backlog refinement and prioritisation, vendor engagement.• Process re-engineering for Architecture team, based on the forecasted enterprise technology developments and restructure.• Knowledge Management - provide and enforce policies and procedures for creating, sharing, using and managing information and artefacts. Show less

Melbourne, Australia

Chennai Area, India

Cognizant Infrastructure Services is the IT service business unit of Cognizant Technology Solutions (CTS). Providing system patching support to an US Based Financial Services Corporation • Managing 6000+ windows servers on the client network.• Change and Release Management.• Manage day-to-day operations; Prioritize and assign tasks / workloads to the team, team building, performance review and train new joiners.

Chennai Area, India

Computer and communication Division provides in-house IT support for Infosys Limited. • Setup Infosys cloud environment • Administration of 60,000+ desktops through SCCM server.• Setup and managing CA Etrust Antivirus server• DRR activities as a part of BCMS• Capacity and Availability Management - Ensure effective service delivery and system performance

Chennai Area, India

Computer and Communication Division provides in-house IT support for Infosys Limited.• Datacenter Maintenance• Request and Incident Management - Process improvement and adherence to meet SLAs.• Ensure 95% SCCM client compliance for the location. • Active Directory users and groups management.• Creation of mailboxes using Exchange 2007 and Exchange 2010 console.• Design and setup development centres based on client requirement. • Managing Asset & CMDB • Print… Show more Computer and Communication Division provides in-house IT support for Infosys Limited.• Datacenter Maintenance• Request and Incident Management - Process improvement and adherence to meet SLAs.• Ensure 95% SCCM client compliance for the location. • Active Directory users and groups management.• Creation of mailboxes using Exchange 2007 and Exchange 2010 console.• Design and setup development centres based on client requirement. • Managing Asset & CMDB • Print server management Show less

Infrastructure Management Services is the IT service business unit of Infosys Limited. Provided L2 network troubleshooting support for an US based Tier 1 Telco service provider • Tier 2 support for US Telco’s WAN troubleshooting; technologies involved are ATM/FR, T1, T3, Megastream Ethernet links. Worked on Cisco, Juniper, Tellabs routers and switches.• DNS Zone management includes addition/deletion and delegation of zones.• Incident and Request management. Process improvement… Show more Infrastructure Management Services is the IT service business unit of Infosys Limited. Provided L2 network troubleshooting support for an US based Tier 1 Telco service provider • Tier 2 support for US Telco’s WAN troubleshooting; technologies involved are ATM/FR, T1, T3, Megastream Ethernet links. Worked on Cisco, Juniper, Tellabs routers and switches.• DNS Zone management includes addition/deletion and delegation of zones.• Incident and Request management. Process improvement and adherence to meet SLAs.• External Telco’s and customer co-ordination for problem resolution.• Create and approve change requests for on-field technicians. Show less

Master’S Degree, Computer And Information Systems

Bachelor Of Engineering (B.E.), Electronics And Communication Engineering

Education record