• Offered fast and accurate solutions to market research processing and reporting projects using SPSS.• Specialized in custom reports which are fully automated to produce turnaround time in the industry which included Data Processing, Data Management, Data Access and Advanced Reporting.• Worked on on-line surveys, market research survey design from scratch, data processing and on-line reporting needs. • Worked on SQL server and Visual Basic.• Used Eclipse Info-Direct™ Reporting… Show more • Offered fast and accurate solutions to market research processing and reporting projects using SPSS.• Specialized in custom reports which are fully automated to produce turnaround time in the industry which included Data Processing, Data Management, Data Access and Advanced Reporting.• Worked on on-line surveys, market research survey design from scratch, data processing and on-line reporting needs. • Worked on SQL server and Visual Basic.• Used Eclipse Info-Direct™ Reporting system.• Provided quick and reliable reporting information of reports using SPSS.• Cleaned, formatted & normalized raw data and processed records for studies which included Rental Cars, Hotel and generated captivating reports.• Increased reporting capacity and processed the reports that are too large to generate internally.• Increased efficiency and eliminated the chances of error throughout the reporting process and accurate reports were generated. Show less

WIRELESS SERVICE FOR TELECOM PROVIDER• Proficiently worked to up-sell and cross-sell to an existing customer base or to complete the sales process on-line.• Efficiently interacted with potential customers to introduce and eventually sell a wireless service for a telecom provider.• Performed market research surveys on customer needs and requirement and thereby increased annual unit sales.• Proficiently evaluated problems in the products used by customers and provided… Show more WIRELESS SERVICE FOR TELECOM PROVIDER• Proficiently worked to up-sell and cross-sell to an existing customer base or to complete the sales process on-line.• Efficiently interacted with potential customers to introduce and eventually sell a wireless service for a telecom provider.• Performed market research surveys on customer needs and requirement and thereby increased annual unit sales.• Proficiently evaluated problems in the products used by customers and provided excellent customer support to fix the problem.• Organized weekly meetings with manufacturing and logistics to discuss key accounts and strategies for timely equipment delivery.• Generated repeat business through successful client follow-up.DIGITAL EQUIPMENT DIVISION• Efficiently managed customer concerns in the digital equipment division and handle queries through multiple channels including voice support, e-mail support, mail order support on a 24/7 basis.• Dexterously worked on AS/400 to do the step by step process involved in entering an order to ship the product required, to check a customer’s order status, verify their account status.• Proficiently worked with new customers in the development of new accounts and the implementation of new systems. • Provided a leadership role in a team environment. Demonstrated ability to meet deadlines and set priorities. • Ensured customers were provided with highest standards of customer satisfaction and quality service at all times. Show less

COMPUTERIZED TESTING OF RELAYS• Tested Check synchronizing relays to control the magnitudes of currents, voltages, frequencies, and phase angle, thereby test setup time was minimized. • Improved accuracy and speed of automated testing process using PULSAR equipment which has a built-in RS-232 interface. • Designed and wrote programs for protective relay tests using PULSEMASTER software to reduce the percentage of errors. • Debugged, maintained existing code and increased… Show more COMPUTERIZED TESTING OF RELAYS• Tested Check synchronizing relays to control the magnitudes of currents, voltages, frequencies, and phase angle, thereby test setup time was minimized. • Improved accuracy and speed of automated testing process using PULSAR equipment which has a built-in RS-232 interface. • Designed and wrote programs for protective relay tests using PULSEMASTER software to reduce the percentage of errors. • Debugged, maintained existing code and increased productivity by eliminating routine steps.• Performed testing by simulating various fault conditions and the performance of the protective device under test was monitored. Show less

• Worked in substation which involved study of substation equipments and protection. • Supply of required electrical power to all the consumers continuously at all times was maintained. • Maximum possible coverage of the supply network over the given geographical area. • Maximum security of supply was maintained and shortest possible fault duration was recorded. • Optimum efficiency of plants and the network was achieved. • Supply of electrical power within targeted… Show more • Worked in substation which involved study of substation equipments and protection. • Supply of required electrical power to all the consumers continuously at all times was maintained. • Maximum possible coverage of the supply network over the given geographical area. • Maximum security of supply was maintained and shortest possible fault duration was recorded. • Optimum efficiency of plants and the network was achieved. • Supply of electrical power within targeted frequency limits was also achieved and consumers were supplied with low cost electrical energy. Show less