Operational Strategy and Execution:Develop and implement operational strategies to improve efficiency, productivity, and profitability.Monitor daily operations and ensure they align with company goals and standards.Analyze performance metrics and generate reports to track progress and identify areas for improvement.Team Management:Lead and mentor a team of operational staff, including setting goals, providing feedback, and fostering a collaborative environment.Oversee recruitment, training, and development of team members to ensure high performance and job satisfaction.Process Optimization:Identify, design, and implement process improvements to enhance operational workflows and reduce operational costs.Develop and enforce standard operating procedures (SOPs) to ensure consistency and quality in service delivery.Resource Management:Manage operational budgets, including forecasting, tracking expenses, and optimizing resource allocation.Coordinate with various departments to ensure effective use of resources and timely completion of projects.Customer Experience:Work closely with the customer support team to address and resolve customer issues, ensuring high levels of satisfaction.Analyze customer feedback to identify trends and areas for improvement in service delivery.Technology Integration:Collaborate with IT and tech teams to implement and leverage technology solutions that enhance operational efficiency and user experience.Stay updated on industry trends and emerging technologies to drive innovation within operations.Onboarding Process:Conduct comprehensive onboarding sessions for new astrologers, including training on platform usage, consultation protocols, and best practices.Provide guidance on setting up profiles, scheduling consultations, and using tools and technologies provided by AstroTalk.

Steer lead generation teams, ensuring clients are addressed, requests landing on WhatsApp, emails, and calls are attended to, the team delivers superior customer service, and accurate product details are shared.Lead cold calling teams to ensure leads generated are driven towards closures and the outbound calling teams that remain involved in verifying addresses for COD.Lead, expand, and mentor the customer success team by setting and prioritizing tasks, KPIs, and goals for the team.Communicate feedback and customer sentiment to product, development, and marketing.Identify potential clients and build relationships with new clients.

responsible for marketing, branding, operations, administration, funding, maintenance, and customer handling.Ensured all legal and regulatory documents were filed, monitored compliance with laws and regulations, developed strategic plans and reviews to increase production, productivity, quality, and customer-service standards, resolved problems, completed audits, and identified current market trends.researched, synthesized, and developed perspectives and recommendations on critical business issues using both internal and external sources of information.Developed an effective costing and budgeting model that linked the strategy of the company to the value received by its customers through mutually understood services and products.