Sr Technical Lead
Bengaluru, Karnataka, India
Project - Tier3 Technical Support---------------------------------------Was the prime point of contact for all technical issues encountered by customers or Tier2.With expert debugging skills, I resolved many customer issues without having supportfrom Tier4. Owned products like STP, HLR, HSS, SDM and some custom applications. Havegiven many trainings on the different products to newcomers and team members.Good analysis and debugging skills. Was responsible for providing… Show more Project - Tier3 Technical Support---------------------------------------Was the prime point of contact for all technical issues encountered by customers or Tier2.With expert debugging skills, I resolved many customer issues without having supportfrom Tier4. Owned products like STP, HLR, HSS, SDM and some custom applications. Havegiven many trainings on the different products to newcomers and team members.Good analysis and debugging skills. Was responsible for providing timely update to all thestakeholders. Have good understanding of the tools like SalesForce and Jira. Worked onRavello and AWS clouds. Having expert platform (Custom) knowledge and SS7/Sigtranprotocol knowledge.Well versed with tools like sipp, seagullTakeaway: Debugging skills and analysis, gained knowledge on many protocols like SIP,M3UA, M2PA, SCTP, Diameter, SOAP, ENUM-DNSProject - STP & HLR automation-----------------------------------Automated more than 800 test cases in STP and HLR for different features using TestNGAutomation Framework. Created and managed test cases in TestRail - A TestManagement tool. Escalation point for any non-adherence or quality issues. Providedproactive communication to clients, account managers and project managers.Planned tested and automated the SGs interface for Circuit Switched Call Back (CSFB)feature.Takeaway: gained knowledge on TestNG automation framework, SGs interface protocol Show less