Ramya Nagaraja, Pmp, Sp Email & Phone Number

San Jose, Ca, Us

Morrisville, Nc, Us

The charter of my role is to build an industry standard PMO organization that brings together process optimization, metric driven operations, and program level oversight. My key business partners are the VP of Applications and VPs of internal customer organizations such as Sales, HR, Legal and Finance. I managed and worked closely with a team of PMs, BAs and Application Developers to guide and deliver high quality programs. I provided weekly, monthly, and quarterly program health reports to the CIO and staff

Kanata, Ontario, Ca

Owner of UCaaS Program that delivers $200M annualized subscription revenue to Mitel. The charter of the UCaaS program is for IT to partner with cross functional Engineering, Product and DevOps teams to deliver a simple to consume and ready to deploy cloud communication solution. To accomplish these successful outcomes, I built and managed a PMO team of 6 PMs, 8 BAs, 5 Dev teams (20+ engineers) to deliver reliable solutions to all our stakeholders. Over the last 2+ years, Mitel stepped up their efforts to expand the UCaaS business into multiple routes to market. I am the IT Leader for UCaaS. In this role, I spearheaded the revamp of the Quote to Cash life cycle for Cloud products, leading initiatives to build Value-Added Reseller (VAR) and Wholesale GTM routes in US and Europe which brought in 100+ Partners in 9 months plus a huge influx of business. I ensured that the Customer Experience continued to keep pace with the evolving programs through Agile CX enhancement delivery to address Partner feedback and reducing customer support costs by 40%.> Extensive experience developing, managing, and retaining a team of highly skilled PMO talent across a PMO Organization> Excellent presentation skills, comfortable hosting C-Suite/SLT execs and representing IT PMO at CXO roundtable events like MOR, QBR and MBR> Spearheaded strategic IT Roadmap Planning to drive consensus and commitments from IT, Engineering and R&D leaders > Started up and ran high value and high impact business growth focused new multi-year transformative GTM programs and products like, Partner Managed Retail, Partner Managed Wholesale, and programs like Mitel One/CX > Managed and tracked multiple vendor SOWs, contracts, CRs and budgets, & timesheet reviews.> Mentored PM and BA teams to drive efforts to scope, schedule and deploy new feature sets in an orchestrated fashion > Strong influencing skills with the ability to establish trust in stakeholder relationships at all levels of the organization

Kanata, Ontario, Ca

Mitel Networks Corp. - Senior Program Manager, IT PMO (July 2016 - July 2019)● Led multi-functional technology teams, both internal and external, to deliver strategic, innovative, and operational needs for sales enablement across QTC lifecycle● Built strong frameworks for risk management and mitigation, resource allocation and utilization, and headcount and budget management● Able to thrive in a fast-paced and highly technical IT environment with a strong foundational understanding of enterprise applications, infrastructure, and operations● Hand-picked by executive team to turn around underperforming programs● Hands-on expertise working with Agile/Scrum methodologies including agile tools (Jira, Confluence, smartsheet)● Designed and drove adoption of best practices for Commerce XaaS application development and business process management to facilitate innovative solutions to complex problems● Successfully evangelized better UAT practices to improve CX/PX ● Reputed for solving complex QTC issues with a holistic approach● Drove RFP process to evaluate vendors for new quoting tool implementation● Energetic, trusted, and detail-oriented strategic thinker with outstanding conflict management skills● Successfully led organizational initiative to adopt Agile development methodology and using Jira to create Programs/Workstreams, Projects and Stories and manage program pipeline

San Jose, Ca, Us

During my tenure at Cisco, I worked with several organizations on various enterprise level projects ranging from an overhaul of Cisco’s Order Management platform in Cisco Commerce Workspace to automation of Cisco Capital’s leasing finance process. I was part of an elite group that was handpicked to lead transformational programs such as these. During the 7+ yrs I grew from a Senior BA to a Senior Program Manager role building on knowledge and skills gained in each project I delivered successfully.Cisco Services - Senior Program ManagerVendor Management Initiative is a Cisco Services wide initiative to assess current vendor landscape, recommend and implement programs to promote cost savings● Engaged with several stakeholders to define the strategy and approach for the program● Provided detailed data analysis to enable decision making process ● Defined a multi-million-dollar savings plan across the Services organization comprising of a variety of strategies including rebates, rate negotiations, and consolidations

San Jose, Ca, Us

Cisco Capital - Project Connect - Program ManagerIT implementations lead for projects to automate Cisco Capital’s end to end leasing process, from quoting, pricing, and credit to booking and funding. Large-scale, highly complex enterprise level project at >$80 MM budget. Managed a matrixed team of BA and QA resources to deliver projects on time and within budget working closely with Cisco RMO and enterprise PMO.● Started from creating an RFP to identify best fit of product(s) for the required solution ● Defined roadmap, prioritized requirements and managed the scope● Collaborated with PMO, project team and IT teams to define project plan and ensure deliverables are met● Led conversations with cross-functional stakeholders to ensure integration of front end and back-end toolsCountry Enablement - Project Manager Enterprise level project to establish new buy-sell entities across the world and migrate business processes to align with the large-scale, highly complex enterprise level project at >$100 MM budget. . ● Guided the successful establishment of new buy-sell entities in multiple countries● Solidified CE model by identifying and documenting the impacts from x-tracks and business requirements● Assessed impact, lead Change Management and Training for business users● Managed and executed the business acceptance testing for the changes implemented successfully

San Jose, Ca, Us

Cisco B2B - Cisco Commerce Workspace - Senior Business Analyst/PM IT implementations lead for integration of XML based ordering processes (worth $9.1B in annualized revenue) with the UI based OM process. This was an enterprise level project to migrate Cisco’s disparate OTC tools and processes into one unified system. Created the playbook for initial Partner adoption of pilot partners; and rolled out formal process for the rest. Managed a matrixed team of BA and QA resources to deliver projects on time and within budget working closely with Cisco RMO and enterprise PMO● Led cross-functional team working on end-to-end gap analysis and process efficiency improvement effort from quoting, pricing, credit to booking, manufacturing, shipping, and invoicing● Integrated XML based ordering process (worth $9.1B in annualized revenue) with the UI based OM process● Built a robust solution by driving consensus between all business stakeholders on key Business Requirements and Functional Specifications identified during analysis and design phase. This effort was backed up by solid, continuous process improvement that helped with rapid gap analysis.● As Business Acceptance Testing (BAT/UAT) team lead , initiated the program, managed the testing effort, and provided effective status dashboard updates to stakeholders● Led partner adoption and training efforts; understood the voice of customer and communicated their evolving needs to the solution teams and refine solutions being developed in an ongoing feedback loop ● Managed successful initial adoption of three pilot partners; and rolled out formal process for the rest

Force10 was working on their IPO readiness and dealing with numerous SOX and IPCS issues which had a significant impact on revenue recognition as well as support data. My focus was to work closely with the Finance, Sales Ops, Sales and Support teams to review and re-engineer business processes to help reduce the issues and improve support response time. Reduced IPCS issues by 50% over 3 quarters. Improved the Support response time by 35% in 3 months and improved the Service Contracts sales, fulfillment, and renewal processing time by 25% over 2 quarters. ● Defined, collected, and utilized quantitative metrics to identify process failure points, gap analysis● Streamlined the process between order placement and revenue recognition to reduce errors● Worked with the Customer Service, Operations, IT, Legal and Finance departments to improve process efficiency and consequently the revenue recognition and minimize SOX implications● Reduced IPCS issues by 50% over 3 quarters and achieved significant improvement in revenue recognition numbers● Improved the Support response time improved by 35% in 3 months● Trained and managed the offshore Customer Service Ops team ● Improved the Service Contracts sales, fulfillment and renewal processing time was by 25% over 2 quarters

Master Of Science - Ms, Management Information Systems And Services

Masters, Information Systems

Global Niit, Information Technology

B.Sc, Mathematics, Economics And Statistics