Ramya Nagaraja, Pmp, Sp Email & Phone Number

San Jose, CA, US

Morrisville, NC, US

The charter of my role is to build an industry standard PMO organization that brings together process optimization, metric driven operations, and program level oversight. My key business partners are the VP of Applications and VPs of internal customer organizations such as Sales, HR, Legal and Finance. I managed and worked closely with a team of PMs, BAs.

Kanata, Ontario, CA

Owner of UCaaS Program that delivers $200M annualized subscription revenue to Mitel. The charter of the UCaaS program is for IT to partner with cross functional Engineering, Product and DevOps teams to deliver a simple to consume and ready to deploy cloud communication solution. To accomplish these successful outcomes, I built and managed a PMO team of 6.

Kanata, Ontario, CA

• Mitel Networks Corp. - Senior Program Manager, IT PMO (July 2016 - July 2019)
• Led multi-functional technology teams, both internal and external, to deliver strategic, innovative, and operational needs for sales enablement across QTC lifecycle
• Built strong frameworks for risk management and mitigation, resource allocation and utilization, and headcount and budget management
• Able to thrive in a fast-paced and highly technical IT environment with a strong foundational understanding of enterprise applications, infrastructure, and operations
• Hand-picked by executive team to turn around underperforming programs
• Hands-on expertise working with Agile/Scrum methodologies including agile tools (Jira, Confluence, smartsheet)

San Jose, CA, US

• During my tenure at Cisco, I worked with several organizations on various enterprise level projects ranging from an overhaul of Cisco’s Order Management platform in Cisco Commerce Workspace to automation of Cisco.
• Engaged with several stakeholders to define the strategy and approach for the program
• Provided detailed data analysis to enable decision making process
• Defined a multi-million-dollar savings plan across the Services organization comprising of a variety of strategies including rebates, rate negotiations, and consolidations

San Jose, CA, US

• Cisco Capital - Project Connect - Program ManagerIT implementations lead for projects to automate Cisco Capital’s end to end leasing process, from quoting, pricing, and credit to booking and funding. Large-scale.
• Started from creating an RFP to identify best fit of product(s) for the required solution
• Defined roadmap, prioritized requirements and managed the scope
• Collaborated with PMO, project team and IT teams to define project plan and ensure deliverables are met
• Led conversations with cross-functional stakeholders to ensure integration of front end and back-end toolsCountry Enablement - Project Manager Enterprise level project to establish new buy-sell entities across the.
• Guided the successful establishment of new buy-sell entities in multiple countries

San Jose, CA, US

• Cisco B2B - Cisco Commerce Workspace - Senior Business Analyst/PM IT implementations lead for integration of XML based ordering processes (worth $9.1B in annualized revenue) with the UI based OM process. This was an.
• Led cross-functional team working on end-to-end gap analysis and process efficiency improvement effort from quoting, pricing, credit to booking, manufacturing, shipping, and invoicing
• Integrated XML based ordering process (worth $9.1B in annualized revenue) with the UI based OM process
• Built a robust solution by driving consensus between all business stakeholders on key Business Requirements and Functional Specifications identified during analysis and design phase. This effort was backed up by solid.
• As Business Acceptance Testing (BAT/UAT) team lead, initiated the program, managed the testing effort, and provided effective status dashboard updates to stakeholders
• Led partner adoption and training efforts; understood the voice of customer and communicated their evolving needs to the solution teams and refine solutions being developed in an ongoing feedback loop

• Force10 was working on their IPO readiness and dealing with numerous SOX and IPCS issues which had a significant impact on revenue recognition as well as support data. My focus was to work closely with the Finance.
• Defined, collected, and utilized quantitative metrics to identify process failure points, gap analysis
• Streamlined the process between order placement and revenue recognition to reduce errors
• Worked with the Customer Service, Operations, IT, Legal and Finance departments to improve process efficiency and consequently the revenue recognition and minimize SOX implications
• Reduced IPCS issues by 50% over 3 quarters and achieved significant improvement in revenue recognition numbers
• Improved the Support response time improved by 35% in 3 months

Master Of Science - Ms, Management Information Systems And Services

Masters, Information Systems

Global Niit, Information Technology

B.Sc, Mathematics, Economics And Statistics