Coaching and guiding leaders on best practice management• Advising on ER/IR matters• Conduct interviews, assess candidates, and make hiring recommendations.• Partnering closely with the Exec team to identify training needs within the organization and developing managers• Driving culture and engagement initiatives in conjunction with the Exec Team• Leading and promoting Work Environment and nature of the roles.• Managing Workers Compensation and Return to Work plans• Developing and driving wellbeing and engagement initiatives• Planning and organizing employee engagement activities and programs• Providing insightful KPI’s and advising for improvement• Identify training and development needs with Plan and coordinate employee development programs. At the same time Track and evaluate training effectiveness.• Providing ongoing guidance and support to members of the Operation team• Reviewing and revising processes and procedures• Taking the lead on management and engagement within the project.

As key Account Manager for the Allai Newroz Telecom company I was responsible for overseeing all aspects of the client procedures management, including service , employee relations, performance management, benefits administration, compliance, and Account strategy development. Strong interpersonal, communication, and leadership skills. I was able to play a dynamic role in building and maintaining a skilled and engaged workforce in line with the company's objectives.

• Developing and implementing HR policies and procedures for the first time that align with the company goals and objectives.• Processing the journey of recruitment, selection, onboarding, and determining hiring processes for new employees.• Designing interview questions, conducting interviews, and creating employment offers and packages for successful candidates.• Monitoring training needs and developing and managing employee training programs.• Ensuring compliance with labor laws and regulations, including health and safety rules.• Managing employee compensation, including salary reviews and bonuses.• Managing employee relations and conducting conflict management and resolution.• Enforcing company policies and leading disciplinary procedures. • Managing performance management systems to track employee performance and conduct performance evaluations.• Developing and implementing employee retention and employee engagement programs to increase employee retention. • Streamlining the company’s business travel programs, including establishing a travel policy and implementing software that allows employees to self-book trips and produce travel reports.• Conducting employee surveys and analyzing the results to identify opportunities for improvement.• Managing employee records and maintaining accurate and up-to-date HR databases.• Staying up-to-date with changes in labor laws and regulations and updating HR policies and procedures.• Managing HR budgets and providing reporting HR activities to the HR director and other senior managers.• Providing guidance and support to managers and employees on HR-related issues.