Ramya Ramanathan Email & Phone Number

New York, NY, US

New York, NY, US

• Lead Global customer marketing and lifecycle management with Enterprise Eligibility platforms which drive customer communications for the company (e.g., Acquisition, Early Tenure, Loyalty and Lending on charge, Member.
• Lead the strategy and implementation of Next Gen SaaS products by transforming from older infrastructure to newer products that connect the customer needs during strained financial environment with company’s growth.
• Developed real time (API and streaming) and batch-based platforms which use AI/machine learning model-based inputs and rules driven criteria to drive customer eligibility for communications.
• Partnered with Marketing, Risk, Servicing and Engineering to build and scale 10 Customer Marketing Eligibility platforms that drive customer loyalty and engagement through strategic vision and leading teams to.
• Built a high performing, engaged, and diverse team committed to upholding company values and winning in the marketplace. Upskilled the team and accelerated the rollout of SAFe/Agile/Lean Business practices within the.
• Built a strong culture of experimentation while ensuring that strategies are executed with high operational excellence and governance.

New York, NY, US

• Led Consumer Travel technology teams and 3rd party partners for successful program delivery of strategic goals including digitization of the CCP servicing platforms and omni channel integration of the cardmember.
• Led White Glove DevOps across TLS UK and US Products – First in Enterprise to complete all 2018 White Glove goals.
• Led team for 2018 Amex Tech Growth Hack which developed “Smart Insurance” solution based on Blockchain and Machine learning technologies (patent pending).

Phoenix, AZ, US

• Reviewed product roadmap and came up with end to end Release plan at the beginning of each release cycle to ensure SRM which is the CRM product of Apollo is enhanced to meet user expectations and deliver value.
• Architected a Rinse & Repeat plan that can map to continuous delivery while keeping to the quarterly release schedule technology had agreed upon with Business stakeholders.
• Managed and Coordinated dependencies with other applications and ensure all impacts were planned towards and communicated the same to leadership.

Teaneck, New Jersey, US

• Delivered Contactless payment products in international markets partnering with 3rd party manufacturing companies like Texas Instruments.
• Delivered Mobile payment innovative solutions working with companies like Motorola to pilot the first ever American Express NFC (near Field communications) based devices with enhanced cryptography-based controls to the.