Ramy Elia Email & Phone Number

Beirut, Lebanon

• Led Training & Support: Managed a team, acting as the point of contact between front-end and back-end teams, while conducting training on eSIM services and customer portals
• Designed Solutions: Translated customer requirements into actionable solutions, providing clear technical guidance to stakeholders
• Managed Projects: Oversaw commercial order projects, coordinating with stakeholders for successful delivery ensuring client expectations were met
• Applied Agile Practices:… Show more
• Applied Agile Practices: Utilized Scrum and Agile methodologies to manage projects and drive efficient team performance
• Enhanced Quality Assurance: Directed QA for updates, including end-to-end testing, and developed test cases to ensure high-quality outcomes

Beirut, Lebanon

• Market Analysis & Strategy: Analyzed competitor activities, including coverage, costs, and rates, to inform strategic decision-making
• Traffic Management: Managed SMS volumes for A2P (Application-to-Person) messaging, ensuring optimal performance and compliance
• Stakeholder Relations: Maintained day-to-day relationships with Mobile Operators and built direct contact with OTTs (Over-The-Top services) for traffic collection and compliance
• Data Analysis & Reporting: Analyzed… Show more
• Data Analysis & Reporting: Analyzed traffic flow, fluctuations, and CDRs (Call Detail Records), providing insights and recommendations for analysis tools
• Customer Planning: Participated in strategic customer planning and reviews to align organizational goals with customer needs

Matn District, Mount Lebanon, Lebanon

• Cross-Platform Problem Solving: Resolved issues across various operating systems (MAC OS, Microsoft OS, Linux) and managed hardware problems (servers, laptops, desktops)
• Security & Protection: Investigated and addressed security threats, including ransomware, viruses, and malware, and implemented multiple layers of protection to safeguard systems
• Network & Connectivity: Monitored network health, provided solutions for slow networks, activated and troubleshot internet… Show more
• Network & Connectivity: Monitored network health, provided solutions for slow networks, activated and troubleshot internet connections, and managed remote backup and replication
• System Upgrades & Maintenance: Upgraded firmware for servers, routers, security cameras, and access points, and managed system configurations and troubleshooting
• Client Training & Reporting: Provided training to end-users on operating systems and applications, and prepared client reports and site surveys with upgrade recommendations

Beirut, Lebanon

• Instrument landing system
• Glide slope and localizer
• Primary and secondary radars
• Distance measuring equipment
• Public addressing systems

Matn District, Mount Lebanon, Lebanon

• Satellite reception bases
• Operate with various coding in multiplexer
• Determine the signal processing and analyze it in analog and digital communications
• Encrypt the signal on a high level of security
• QPSK and 8PSK modulation
• Process transmission on various stations

Master'S Degree, Computer Communication Engineer

Bachelor'S Degree, Computer Communication Engineer