Ramy Elia Email & Phone Number

Beirut, Lebanon

• Led Training & Support: Managed a team, acting as the point of contact between front-end and back-end teams, while conducting training on eSIM services and customer portals• Designed Solutions: Translated customer requirements into actionable solutions, providing clear technical guidance to stakeholders• Managed Projects: Oversaw commercial order projects, coordinating with stakeholders for successful delivery ensuring client expectations were met• Applied Agile Practices:… Show more • Led Training & Support: Managed a team, acting as the point of contact between front-end and back-end teams, while conducting training on eSIM services and customer portals• Designed Solutions: Translated customer requirements into actionable solutions, providing clear technical guidance to stakeholders• Managed Projects: Oversaw commercial order projects, coordinating with stakeholders for successful delivery ensuring client expectations were met• Applied Agile Practices: Utilized Scrum and Agile methodologies to manage projects and drive efficient team performance• Enhanced Quality Assurance: Directed QA for updates, including end-to-end testing, and developed test cases to ensure high-quality outcomes• Authored Documentation: Created user guides and manuals for tools and portals, improving user understanding and support• Improved Communication: Created and managed user stories in Jira, and reported bugs to ensure smooth project progress• Technical Skills: JIRA, AWS, Agile & Scrum, Quality Assurance, Documentation Show less

Beirut, Lebanon

• Market Analysis & Strategy: Analyzed competitor activities, including coverage, costs, and rates, to inform strategic decision-making• Traffic Management: Managed SMS volumes for A2P (Application-to-Person) messaging, ensuring optimal performance and compliance• Stakeholder Relations: Maintained day-to-day relationships with Mobile Operators and built direct contact with OTTs (Over-The-Top services) for traffic collection and compliance• Data Analysis & Reporting: Analyzed… Show more • Market Analysis & Strategy: Analyzed competitor activities, including coverage, costs, and rates, to inform strategic decision-making• Traffic Management: Managed SMS volumes for A2P (Application-to-Person) messaging, ensuring optimal performance and compliance• Stakeholder Relations: Maintained day-to-day relationships with Mobile Operators and built direct contact with OTTs (Over-The-Top services) for traffic collection and compliance• Data Analysis & Reporting: Analyzed traffic flow, fluctuations, and CDRs (Call Detail Records), providing insights and recommendations for analysis tools• Customer Planning: Participated in strategic customer planning and reviews to align organizational goals with customer needs• Issue Resolution: Investigated and resolved discrepancies in SMS counts, customer complaints regarding OTP (One-Time Password) delivery, and monetized DLR (Delivery Receipts) anomalies• Technical Coordination: Coordinated with technical teams to address blocked and leaked traffic, set up rules for MNO (Mobile Network Operator) infrastructure, and followed up on SMS firewall rules• Feature Deployment: Deployed and managed DND (Do Not Disturb) and Macros features based on customer requirements• Technical Skills: Data Analysis & Reporting, Technical Protocols, CRM Show less

Matn District, Mount Lebanon, Lebanon

• Cross-Platform Problem Solving: Resolved issues across various operating systems (MAC OS, Microsoft OS, Linux) and managed hardware problems (servers, laptops, desktops)• Security & Protection: Investigated and addressed security threats, including ransomware, viruses, and malware, and implemented multiple layers of protection to safeguard systems• Network & Connectivity: Monitored network health, provided solutions for slow networks, activated and troubleshot internet… Show more • Cross-Platform Problem Solving: Resolved issues across various operating systems (MAC OS, Microsoft OS, Linux) and managed hardware problems (servers, laptops, desktops)• Security & Protection: Investigated and addressed security threats, including ransomware, viruses, and malware, and implemented multiple layers of protection to safeguard systems• Network & Connectivity: Monitored network health, provided solutions for slow networks, activated and troubleshot internet connections, and managed remote backup and replication• System Upgrades & Maintenance: Upgraded firmware for servers, routers, security cameras, and access points, and managed system configurations and troubleshooting• Client Training & Reporting: Provided training to end-users on operating systems and applications, and prepared client reports and site surveys with upgrade recommendations• Technical Skills: Operating Systems, Backup and Replication, Client Support & Training, Cloud Services Show less

Beirut, Lebanon

• Instrument landing system• Glide slope and localizer• Primary and secondary radars• Distance measuring equipment• Public addressing systems

Matn District, Mount Lebanon, Lebanon

• Satellite reception bases• Operate with various coding in multiplexer• Determine the signal processing and analyze it in analog and digital communications• Encrypt the signal on a high level of security• QPSK and 8PSK modulation• Process transmission on various stations

Master'S Degree, Computer Communication Engineer

Bachelor'S Degree, Computer Communication Engineer