Ramy Essam Email & Phone Number

Riyadh, SA

• Appointed as the IT Manager for Egypt Office, with subsequent expansion of responsibilities to includeKSA reflecting successful leadership & strategic IT initiatives.
• Designed & executed comprehensive IT Strategies, Policies & Procedures aligned with Tabby’s businessobjectives facilitating the company’s quick growth and operational efficiency across the Gulf Region.
• Led the design and implementation of the entire IT infrastructure across multiple markets, includingNetwork Architecture, Domain Controllers, Group Policies, Server Management, and Backup Solutions,significantly.
• Managed and optimized key business applications critical to Tabby’s operations, including HR Systems,Oracle for Finance, and other core systems, ensuring seamless integration and maximum operationalefficiency.
• Developed and enforced rigorous Service Level Agreements (SLAs) for IT service management,optimizing support processes and ensuring timely, effective resolution of technical issues.
• Spearheaded digital transformation initiatives aimed at process automation, operational efficiency, andcost reduction, driving innovation and modernization of IT services.

• Drive digital transformation initiatives across Supply Chain Domain, including Production, Logistics, Planning, and Customer Service.
• Develop and articulate a clear vision for the seamless integration of digital technologies within the supply chain ecosystem.
• Lead the implementation of ERP System ( SAP4Hana ) inside the Supply Chain Domain, and the integration between various Supply Chain Applications.
• Lead and guide a team of Project Management Officers (PMOs), cultivating a culture of innovation, collaboration, and excellence.
• Provide strategic direction to ensure project execution aligns with organizational goals.
• Identify and implement advanced digital solutions to optimize supply chain processes.

• Provide Leadership to the Technology team ( Network Team, System Admins Team & IT Support Team ) to ensure business continuity and stable infrastructure 24/7.
• Manage Network Infrastructure & Data Centers in the Headquarters & 11 more offices that include Breweries, Warehouses & Sales Offices.
• Evaluate and integrate infrastructure solutions into the overall organization, as determined by business, regulatory and market demands.
• Work with Regional & Global teams on implementing new technological trends inside the company.
• Prepare and Develop Disaster Recovery Plans for all critical IT Services whether they are cloud based or on-premises to ensure Business Continuity.
• Maintain a high class level of Cyber Security Strategy to all ABC Network, Servers, Workstations & Production Environment across the organization and all ABC Breweries.

• IT SUPPORT MANAGER TASKS
• Lead IT Support team supporting 1st Line support & 2nd line in different areas.
• Provide performance reports, trend analysis, and SLA analysis to the IT manager
• Build the Company Workplace Environment and support plans.
• Lead the yearly plan and ensure the on-time, on budget, and quality driven solutions.
• Plan, Prioritize, and execute large software and hardware projects (Desktop Environment, O/S Standardization, etc.)

- Lead Helpdesk team to support ABC organization- Provide performance reports, trend analysis, and report on projects and SLA analysis to the IT manager- Build the Helpdesk/workplace project and support plans as well as the budget associated.- Lead the yearly plan and ensure the on-time, on budget, and quality driven solutions of the projects and services.

- Provide 2nd level Helpdesk support. - Resolution of complex calls, debugging end-user and customer issues that level 1 helpdesk can’t address. - Daily management of the ABC 2nd line support queues closing issues with a predefined SLA’s. - Provide hardware break fix support, LAN’s support, and telephones. - Provide support to the chairman team based on a.

- First line support for all end users IT Requests.- Troubleshoot & Solve end users level 1 incidents.- Setup New Computers & Deploy the OS using SCCM.- Using Active Directory for new user creation, resetting passwords for existing users & administering existing users' groups.- Creating new e-mails on Exchange Server & administering mailbox quota for.

- Handling Customer Complaints, checking covering Sites, issuing trouble tickets For the Problem After investigating the reasons on HP Service Manger system and to update Existing tickets after a follow up with the field maintenance engineers.- Following up with the field engineers and the Internet Service Providers, updating them with the alarms, down.