Ramy Gierges Email & Phone Number

Pennsylvania, United States

As a Manager in my current role, I am entrusted with the leadership of a dedicated team, driving them towards our organizational goals. Alongside fostering team leadership, empathy, and project management, I oversee budget management and prioritize team growth initiatives. By effectively communicating, resolving conflicts, and fostering team cohesion, I contribute to a positive work environment where everyone can flourish. My commitment to results delivery, effective presentations, and strategic planning ensures our team's success in overcoming challenges and achieving exceptional outcomes. Additionally, I prioritize budget management to optimize resource allocation and spearhead initiatives for team growth and development, ensuring our continued success.Key Responsibilities:-Team Leadership: Motivate and inspire my team to deliver outstanding results, allocate tasks effectively, and manage performance to drive excellence.-Empathy: Understand the individual needs and concerns of team members to create a supportive and productive work environment.-Project Management: Lead various projects, ensuring they are delivered on time, within budget, and aligned with our strategic objectives.-Communication: Utilize advanced communication skills to effectively convey ideas, negotiate, and influence stakeholders at all levels.-Conflict Resolution: Address conflicts within the team or with external partners with empathy and discretion, fostering positive relationships.-Team Building: Cultivate a strong sense of teamwork and collaboration, supporting team members through challenges and changes.-Results Delivery: Maintain a focus on achieving key performance indicators and delivering impactful outcomes for the organization.-Planning: Develop and execute comprehensive plans to ensure the successful implementation of projects and initiatives.-Budget Management: Manage budgets effectively, optimizing resource allocation and ensuring financial objectives are met.

United States

As the Technical Manager, I lead the management of projects for both new and existing clients, overseeing various aspects such as gap analysis, database libraries customization, and the development of custom training plans tailored to meet customer needs and objectives. Additionally, I manage a dedicated team comprised of 2 technical specialists and 3 software consultants, ensuring the delivery of exceptional technical services for "STRUMIS Software" products.Key Responsibilities:-Project Management: Oversee the implementation of projects for clients, including gap analysis, customization of database libraries, and the creation of customized training plans.-Team Management: Lead and manage a team of technical specialists and software consultants, guiding them in providing technical services such as installation, database configuration, software training, and troubleshooting for "STRUMIS Software" products.-Technical Support and Training: Provide technical support and conduct in-house and on-site training sessions globally for existing and new clients. -Sales Support: Assist the sales team by identifying and qualifying potential customers, conducting sales demonstrations, and providing technical demonstrations for "STRUMIS Software" products.-Account Management: Manage relationships with existing clients, ensuring their satisfaction with products and services. Handle customer service inquiries and address product enhancement requests driven by regional client needs.-Marketing Activities: Represent "STRUMIS Software" products at company seminars and exhibitions, showcasing technical expertise and promoting product capabilities.-Solution Development: Collaborate with customers to understand specific business case requirements and develop development specifications for customized solutions.-Documentation: Maintain references of training and implementation sites to demonstrate expertise and track record in delivering successful projects.

United Arab Emirates

As the Technical Manager for our company, I oversee the efficient management of projects for both new and existing clients. This includes conducting comprehensive gap analysis, customizing database libraries, and devising tailored training plans to meet the unique needs and objectives of our customers. Additionally, I lead a skilled team of 3 software consultants, ensuring the delivery of top-notch technical services for our flagship "STRUMIS Software" products.Key Responsibilities:-Project Management: Manage the implementation of projects for clients, including gap analysis, database customization, and the development of custom training plans.-Team Leadership: Lead and supervise a team of 3 software consultants, overseeing tasks such as installation, database configuration, gap analysis, software training, and troubleshooting for "STRUMIS Software" products.-Technical Support and Training: Provide technical support and conduct in-house and on-site training sessions globally for both existing and new clients. Manage the setup and operations of in-house training facilities.-Sales Support: Assist the sales team by identifying and qualifying potential customers, conducting sales and technical demonstrations, and managing account relationships with existing clients.-Customer Service: Ensure client satisfaction with our products and services by addressing inquiries, managing product enhancements, and developing customized reports as needed.-Marketing Activities: Represent "STRUMIS Software" products at company seminars and exhibitions, showcasing technical expertise and promoting product capabilities.-Solution Development: Collaborate with customers to understand specific business case requirements and develop appropriate solutions. Prepare detailed development specifications to guide implementation.-Documentation: Maintain references of training and implementation sites to showcase our expertise and track record in delivering successful projects.

Saudi Arabia

As the Manager of Management Information Systems (MIS), I oversee the implementation of MIS systems throughout the company's various departments. My role involves tracking project execution to ensure the timely achievement of implementation milestones. Additionally, I am responsible for supervising, training, and guiding a team of 3 individuals to ensure efficient operations.Key Responsibilities:-MIS System Implementation: Lead the implementation of MIS systems across all departments of the company, ensuring seamless integration and functionality.-Project Execution Tracking: Monitor project progress closely to ensure the timely accomplishment of implementation milestones and goals.-Team Management: Supervise, train, and provide guidance to a team of 3 individuals, fostering their professional growth and ensuring optimal performance.Team Responsibilities:-Data Entry: Oversee the accurate and timely data entry of daily production progress for the fabrication division.-Procurement and Inventory: Manage inquiries related to procurements and inventory, ensuring efficient handling and resolution.-Progress Reports: Handle the preparation and dissemination of progress reports, providing stakeholders with timely and relevant information.

Saudi Arabia

As the MIS Engineer, I am tasked with installing and administering the STRUMIS management system to ensure its effective operation within the company. Additionally, I utilize MS Projects to prepare comprehensive network documentation. My responsibilities extend to overseeing hardware maintenance for all computers, printers, and plotters, as well as managing the administration of asset and vehicle management database software to uphold accurate records.Key Responsibilities:-STRUMIS Management System: Install and administer the STRUMIS management system, leveraging technical expertise to ensure its seamless integration and functionality.-Network Documentation: Utilize MS Projects to prepare detailed network documentation, providing valuable insights into the company's network infrastructure for effective management.-Hardware Maintenance: Oversee the maintenance of hardware devices, including computers, printers, and plotters, to ensure optimal performance and reliability.-Database Administration: Manage the administration of asset management and vehicle management database software, maintaining accurate records and data integrity.-Document Preparation: Develop company brochures, pre-qualification documents, and presentations, contributing to marketing and business development initiatives.-Website Management: Establish, develop, and maintain the company's official website (www.bemcosteel.com.sa), ensuring it reflects current information and enhances the company's online presence.-Local Area Networking: Maintain the company's local area networking infrastructure to facilitate connectivity and support efficient operations.-Technical Support: Provide technical support for project site offices, addressing issues promptly to ensure uninterrupted project delivery and operational continuity.

Egypt

As a Senior Sales Adviser and Technical Support specialist, I am dedicated to providing expert guidance and assistance to customers in various aspects of portable PC connectivity. I excel in offering sales and after-sales services for PC connectivity solutions, DSL internet connection, and email solutions, ensuring customer satisfaction throughout the entire process. Additionally, I have served as an in-store trainer, imparting knowledge and technical expertise to colleagues for a period of one year. My responsibilities also include handling customer complaints and managing interactions with upset customers with professionalism and empathy.Key Responsibilities:-Technical Support: Provide technical support for portable PC connectivity, assisting customers with setup, troubleshooting, and resolving connectivity issues.-Sales and After-Sales Services: Offer comprehensive sales guidance and post-purchase support for PC connectivity solutions, DSL internet connection, and email solutions, ensuring customer satisfaction.-In-Store Training: Serve as an in-store trainer, sharing knowledge and technical expertise with colleagues to enhance their understanding of products and services.-Customer Relations: Handle customer complaints and manage interactions with upset customers with professionalism and empathy, striving to resolve issues promptly and satisfactorily.-Product Description and Sales Promotion: Describe merchandise to customers, explaining its use, operation, and care instructions. Arrange and display merchandise effectively to promote sales and attract customers.-Financial Transactions: Operate cash registers, process transactions, count money accurately, and make bank deposits in accordance with store procedures.-Administrative Responsibilities: Prepare weekly reports, organize store shifts schedules, and manage communications via emails and messages, ensuring effective store operations and coordination.

Egypt

As a Site Engineer, I am responsible for the installation, support, and maintenance of new server hardware and software infrastructure at our designated sites. My role encompasses managing email systems, anti-spam and virus protection, as well as configuring user accounts, permissions, and passwords to ensure secure access. I monitor network usage to optimize server performance and ensure cost-effective operations while adhering to industry standards for IT equipment. Additionally, I analyze and resolve a wide range of system faults, from major system crashes to simple password resets, ensuring uninterrupted operations.Key Responsibilities:-Server Hardware and Software Infrastructure: Install, support, and maintain new server hardware and software infrastructure to meet the technical needs of the site.-Email and Security Systems Management: Manage email systems, anti-spam, and virus protection measures to safeguard data and communications. Configure user accounts, permissions, and passwords for secure access.-Network Monitoring and Optimization: Monitor network usage to optimize server performance and ensure efficient resource allocation. Implement measures to minimize costs while maximizing efficiency.-Compliance with Industry Standards: Ensure that all IT equipment and systems comply with industry standards and best practices to maintain reliability and security.-Fault Analysis and Resolution: Analyze and resolve system faults, ranging from major system crashes to minor issues such as forgotten passwords, to minimize downtime and ensure uninterrupted operations.

Bachelor'S Degree, Computer & Software Engineering, Good

Activities and Societies: Bachelor's degree: Computer & Software EngineeringFaculty Of Electronic Engineering, Menoufia, Egypt June 2006.

Education record

Certificates, Customer Service Management, Certificates