Main Highlight is working with Vendor SAP on SAP RISE Cloud Solution & Temenos on providing T24.

Handling BASF Account o Responsible for the end-to-end Service Transition process up to the first billing report. o Fully empowered to drive the delivery and take decisions on: order prioritization o Resource allocation o Delivery schedule set up issue/risk o Management proactive communication to client o Responsible for the order quality and database accuracy o Responsible for the success of migrations o Responsible for project reporting to his/her functional manager o Responsible for creating delivery dashboards to display the project progress o Accountable for the end-to-end delivery of the assigned sites/orders o Responsible for running small projects end-to-end o Responsible for direct communications with the customer HQ and the local sites/orders

The Central Optimization and Migrations Management (COMM) team is part of the OINIS (Orange International Networks Infrastructure & Services). Orange Business Services has undertaken a challenging goal to significantly reduce TELCO access costs internationally for our existing and new access circuits , service end of life ,Site closures and circuit recommitments with existing carriers.-Track project progress-Provide a link between the Business Case and implementation to ensure resources are available to support many concurrent projects. Escalate problems and process gaps quickly to ensure proper visibility is given to cost savings targets.- Provide detailed financial results of the project including MRC savings, applicable penalties for disconnects, etc. Use financial plan (Excel) and NAOMI to create the reports.- Interface directly with carriers to discuss and request diversity circuits paths for customer MCS sites.-Track all connections included in the Site closures and escalate as needed to ensure the target dates are achieved.-Work closely with CSM, AOM, NORF, GCM, Sourcing ,CNOM and DI teams to gather the customer data, technical details and all the info need for migration.-Work directly with AOM team and provide them with the agreed template along with all details to trigger new connections for migration.-Track all disconnected circuits to ensure they are removed from the PTT invoices and all Orange Business Services tools are updated.Ad-hoc tasks on management requests may include:• Communicate, organize conference calls with CSM and Sales as needed.• Attend weekly meetings with Key stakeholders and Project Management Office (PMO).• Take ownership of any customer connection issues that occur due to the migration.• For any customer complex topology, work with RSND and Customer Solution consultant to agree on best way forward.• Handle any escalation from CSM and Account team on a timely manner and update PMO and project owner as needed.

Accountable & responsible of SAP ERP Implementation for TBTD (Tobacco Industry) & making sure the solution is resilient & at detailed level.Managing a Team of 8 IT Member, 13 Key users for Modules including (Sales, Warehousing, HR, Facilities, Procurement, Finance, and IT Department.Collaborating & Working along with Partner consultant agency ECS (Enterprise Consultancy Services) with a Partner Project Director & 11 consultants during the implementation of the project for 7 Month.Communication between all involved entities (Sponsor, Stockholders, Consultants, Infrastructure team & Implementation Team) giving guidance when needed.Making sure business is successfully transferred from current system to new system with minimum or no error & that all workforces have been well trained on the new system before the Go live.

Working At Orange Business Services since 9th of Sep 2005 as a Project Manager AOM (Access Operational Modernization) “Customer Service Implementation Management” in projects taking place in USA, Canada & Latin America, India & UK dealing with internal entities, Carriers and Customers.-Accountable & responsible for overall project management & accountable for making success out of optimization projects working on.-Manage single complex project/program or multiple moderately complex projects/programs. -Activities are part of the Service Transition Change Management activities within the Service Transition lifecycle of optimization activities and are applied to all types of network services.-Manage the end-to-end implementation of the technical migrations to ensure that all components are delivered in accordance with the implementation plan and schedule.We strive and do our best for the satisfaction of thousands of customers world wide.

-Change Management activities.-Upon project owner (IBNF, CBM, SM) gets the charter signed off by the senior management, then an AOM SDM is assigned the project.Accountable for: -Communicating and involved in acquiring the HQ Customer go ahead with project activities.-Project data validation, resources planning, resources negotiations with other teams.-Project progress reporting to project stakeholders.-Proactively manage the end-to-end implementation of the technical migration.-Perform Order Validations.-Work with customers & service management to develop implementation schedule. -Place and track circuit orders with relevant local carriers and third party vendors. -Proactive tracking and monitoring of all service components until full delivery of project scope. -Performing data integrity checks of all connections in the project scope within different tools, used during the Service Transition phase.