As Global Sr. Key Account Manager, I fine-tuned my abilities in data-driven sales planning and predictive analytics by implementing customer-focused marketing strategies and enhancing business offerings, I was able to drastically improve customer satisfaction and retention rates by 4%. I also developed competence in using business intelligence tools to monitor partner growth and compliance, while utilizing SEO optimization techniques to augment marketing campaign effectiveness.Primary Responsibilities: •Catalyze market share by employing advanced forecasting analysis to generate sales and nurture relationships with partners across Gulf & Emerging Markets. •Secure strong revenue by devising and implementing innovative marketing and sales campaigns, integrating VoC insights to attract, retain, and grow the network of OSN partners. •Slash churn by executing comprehensive market intelligence research, analyzing viewership patterns using Tableau dashboards, and evolving business offerings to enrich customer retention. •Bolster customer satisfaction by implementing operational improvements to streamline the delivery of account management services across marketing, sales, financial, and customer service. •Attain a positive customer retention rate for a robust portfolio of accounts, negotiating contract terms, serving as a trusted advisor to stakeholders, monitoring account performance, and authoring reports to drive continuous improvement. •Cultivate a strong pitch win rate by prospecting clients, developing proposals, creating whitepaper collateral, and delivering product demonstrations communicating the value proposition of business offerings. Expanding operations into untapped customer segments, performing geo-demographic canvassing to assess market potential and attract new customers to generate more revenue •Leverage business intelligence tools to deliver precise monthly reporting on partners ensuring data integrity and compliance with contractual agreements.

As Director of Operation Management, Supply Chain & Project Control Systems, I honed my skills in strategic leadership, budget management, and team development. I achieved substantial cost savings through a thorough overhaul of organizational strategy, supply chain optimization using sophisticated ERP systems, and leveraging Lean principles and Six Sigma methodologies for process improvement. Additionally, I developed prowess in identifying and seizing new market opportunities through advanced market intelligence tools. Primary Responsibilities: •Orchestrated an operational budget, steering a diverse workforce of 120+ staff to deliver exceptional customer service and support, promoting a culture of innovation and excellence.•Achieved organizational cost savings over 1 year by overhauling organizational strategy, implementing intuitive dashboards to continuously evaluate department metrics, delivering skill-based workshops to improve team capabilities, and evolving customer support processes to meet the evolving needs of key accounts. •Cut supply chain costs by integrating internal and external policies using sophisticated ERP systems, effectively meeting customer requirements, and enhancing supply chain effectiveness through a data-driven inventory management program. •Generated a growth in revenue by forging robust partnerships with executive stakeholders including marketing, sales, finance, and product development, harmonizing efforts to promote seamless product launches and implementation of subscriber acquisition strategies. •Screened and analyzed both horizontal and vertical business development opportunities across diverse markets using advanced market intelligence and research tools, expanding the company's footprint and successfully penetrating new high-potential markets.

During my tenure as Sr. Operations Manager for Emerging Markets, I deepened my expertise in operations and resource management, reducing inefficiencies by implementing data-driven systems and utilizing Salesforce CRM to streamline sales processes. Furthermore, I strengthened my abilities in financial planning and budgeting, thus enabling me to achieve significant savings in operational costs.Primary Responsibilities: •Reduced operational inefficiencies across Bahrain, Lebanon, Jordan, Syria, Iraq, and Emerging Markets, by implementing a data-driven tracking system for comprehensive oversight of product swapping, new installations, technical support, reinstallations, and logistics. •Accelerated project delivery timelines by tailoring project work plans through a hybrid Agile-Waterfall project management approach, enabling adaptability to shift needs and requirements. •Boosted sales revenue in targeted markets, streamlining ground-level execution of sales contracts by integrating Salesforce CRM into strategy and operations, streamlining sales processes. •Uplifted team productivity by deploying advanced resource management software for needs assessment and optimal task allocation, backed by regular performance management and coaching to promote productivity

In my Project Management role at HNTB/Illinois Tollway, I cultivated skills in testing management and inter-departmental coordination. My strong emphasis on quality assurance processes not only ensured the highest standards for project deliverables but also significantly improved client satisfaction and repeat business. Primary My responsibilities:•Managing resources and communicate with development teams improved the efficiency of the Congestion Relief Program, helping me develop a comprehensive understanding of running a successful project, while consistently delivering high-quality services to clients. •Amplified client satisfaction and repeat business through the implementation of a robust quality assurance process, ensuring project deliverables met the highest standards and regularly exceeded client expectations. •Accelerated the testing process for the $5.3 billion Congestion Relief Program, utilizing a robust test management tool to schedule, track, and manage testing efforts, increasing testing efficiency. •Enhanced distribution channel efficiency by introducing advanced logistics planning tools and fostering clear, open communication channels among Tollway employees, contractors, and third-party stakeholders, thereby improving the timeliness and accuracy of information sharing. •Increased resource utilization by 17%, deploying project management software and Lean methodologies to effectively allocate personnel and materials, aligning resource distribution with project schedules to avoid under or over-utilization.

In my role as Senior Database Administrator I Lead all phases of database administration, including database design, development of test databases, monitoring, tuning, and modification..Primary My responsibilities:•Developed and tested SQL scripts, stored procedures, and triggers.•Developed security for the physical database environment. •Designed new Management and Marketing reports using SQL and/or Crystal Reports.•Identified, troubleshot, and corrected problems in existing applications on both the server and the web.•Implemented new procedures and rules for generating weekly and monthly executive reports within the organization •Provided backup technical support, restored files, and resolved system problems.•Added, Updated, Modified, and Created database tables, data, and views as required to meet user requirements and business needs.•Installed new database and upgraded existing database utilizing Enterprise Manager.•Designed training program and user-friendly training manuals in MS Access, IMIS Database, Excel, and proprietary software for a staff of 85 people. •Provided technical services and guidance in database use and access for AGD IT staff and end-users. · Administered data access/security. Managed and monitored the addition of users and security clearances.