Ramza S Email & Phone Number

Thiruvananthapuram, Kerala, India

*Provide L2 technical support to global clients 24/7.*Monitor and analyze data flow into the live system.*Troubleshoot issues in Servers/Virtual Machines to ensure data availability.*Deploy, configure, and update software as needed.*Handle customer technical support cases, resolving issues within SLA via Ticketing system/Email/Call.*Identify and escalate issues to the appropriate team as per client specifications.*Quickly identify problems, create solutions, and execute step-by-step troubleshooting procedures.*Document issues and procedures in the knowledge base.*Maintain detailed records of reported issues, escalations, and resolutions.*Follow standard troubleshooting procedures to ensure uninterrupted client and end-user operations.*Communicate clearly and effectively with clients, colleagues, and management to swiftly resolve issues and ensure customer satisfaction.*Expertise in deploying, maintaining, and supporting VDI solutions.*Proficient in planning and executing M365 user migrations, including data transfer and account setup.*Strong ability to support and configure Microsoft Teams for effective collaboration and communication.

Thiruvananthapuram, Kerala, India

Gathers, interprets, exports and uses complex data fromDatabase and process the optimize results in Excel.Communicate with clients via email and to understand theirrequirements and expectations.Root Cause Analysis performed and document created on variouscase studies which would be used for enhancing the clientexperience of using our product.Generate reports on network performance, trouble-shootingresults and routine maintenance of network elements for trackingpurposes and learning opportunities

Thiruvananthapuram, Kerala, India

Msc, Electronics

Bsc, Electronics