AeroLeads people directory · profile
Ram Kumar Suriyanarayanan Email & Phone Number
Senior Manager- Product Support
at
Q2
1 work email found
@catchpoint.com
3 phones found area 646
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager- Product Support
Location
Bengaluru, Karnataka, India
Company size
Who is Ram Kumar Suriyanarayanan? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Ram Kumar Suriyanarayanan is listed as Senior Manager- Product Support at Q2, a with 3411 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at catchpoint.com, phone signal with area code 646, and a matched LinkedIn profile for Ram Kumar Suriyanarayanan.
Ram Kumar Suriyanarayanan previously worked as Manager, Integrations(Tech Support) at Cashfree Payments and Sr Manager, Support & Training at Catchpoint. Ram Kumar Suriyanarayanan holds Master Of Science (M.S.), Computer Systems Networking And Telecommunications from University Of Westminster.
Company email context
Email format at Q2
This section adds company-level context without repeating Ram Kumar Suriyanarayanan's masked contact details.
{first_initial}{last}@catchpoint.com
86% confidence
AeroLeads found 1 current-domain work email signal for Ram Kumar Suriyanarayanan. Compare company email patterns before reaching out.
Profile bio
About Ram Kumar Suriyanarayanan
16+ years of experience in the IT software and services industry delivering technical support, service and people management solutions in product companies at MNC and startup environments alike; Extensive experience with setting up, growing and managing support operation and escalation teams; Cross-functional collaborator and clear communicator; Team builder that is strongly client-centric; Integrity is everything.• 8+ years of experience in hiring, training and grooming talents with varied experience levels for support, managed services, customer success teams• 5+ years in direct management with a proven track record of leading high-performing teams and delivering exceptional technical support and award-winning Customer Satisfaction scores • Experience managing C level communication and messaging for critical escalations providing ownership and accountability• Strong believer in values and team culture with the experience of working in fast paced, distributed environments collaborating with cross-functional teams such as sales, engineering and operations
Listed skills include Web Services, Mysql, E Commerce, Troubleshooting, and 14 others.
Current workplace
Ram Kumar Suriyanarayanan's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Ram Kumar Suriyanarayanan work experience
A career timeline built from the work history available for this profile.
Manager, Integrations(Tech Support)
Current
Mar 2022 - Present
Sr Manager, Support & Training
Oct 2020 - Mar 2022
Manager, Tam Team(India)
Jan 2018 - Sep 2020
Technical Account Manager
Feb 2015 - Dec 2017
Escalation Engineer
Fixing product level bugs filed by first level escalation team using shell scripts in an Apache, MySQL and PHP environment Working with both customer facing and the operational engineering teams on deploying new product releases and feature changes, and in resolving complex product bugs and prioritizing client’s enhancement requestsTaking ownership of complex customer issues and requests and ensuring timely fulfillment Report generation and documentation per management requirementsIdentifying and resolving web service performance and configuration issues that are not captured on monitoring systems, proactive handling to ensure minimal business impactManage the internal knowledge base system and troubleshooting technical issues with the system ensuring round the clock uptime for usage across multiple geographical locationsRecruiting, training and mentoring new hires
Oct 2011 - Jan 2015
Technical Account Engineer
Handle escalation tickets reported by the frontline customer care team and resolution within stringent service levelsPerform Quality audits of the frontline customer contact for management and provide feedback as appropriate to ensure best practice adherenceHandle direct customer feedback about product enhancement requests and support qualityIdentify and Report product level bugs to engineering teams and follow up on resolutions based on priority and business impact Monitor and maintain server uptime and performance of e-commerce stores designed and hosted on Yahoo! Servers with special attention to revenue maximization. Contribute solution articles to the team knowledge base and co ordinate peer and frontline team feedback regarding enhancements to the existing support resources
May 2009 - Sep 2011
Web Engineer
E-commerce stores and webhost services: setup, management and troubleshootingo Setting up of e-commerce stores on the Yahoo Store Platform from ground up levelAssisting the clients with front end design, product and inventory setup and management through the Yahoo StorefrontWebsite design and optimization suggestions, troubleshooting, uptime assurance through first contact resolution.Email setup and troubleshooting at both client and server ends to ensure uninterrupted service uptimes thereby increasing customer productivity.
Sep 2007 - May 2009
Broadband Network Support Engineer
Sep 2006 - Jun 2007
Team & coworkers
Colleagues at Q2
Other employees you can reach at q2.com. View company contacts for 3411 employees →
CG
Chris Giaraffa
Colleague at Q2Austin, Texas, United States
View →
AT
Abil Tresa Joseph Cspo®, Sca®
Colleague at Q2Bengaluru, Karnataka, India
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MP
Madhumita Panda
Colleague at Q2Pune, Maharashtra, India
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MG
Mahesh Gorrepati
Colleague at Q2Bengaluru, Karnataka, India
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SA
Shirley Alexander
Colleague at Q2Fort Collins, Colorado, United States
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MD
Megan Davis
Colleague at Q2La Verne, California, United States
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JM
Jarod Morgan
Colleague at Q2Charlotte, North Carolina, United States
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LD
Logan Davis
Colleague at Q2Lubbock, Texas, United States
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TB
Tyler Bohannon
Colleague at Q2Charlotte, North Carolina, United States
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TJ
Todd Jordan
Colleague at Q2Wake Forest, North Carolina, United States
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Chris Giaraffa
Colleague at Q2Austin, Texas, United States
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AT
Abil Tresa Joseph Cspo®, Sca®
Colleague at Q2Bengaluru, Karnataka, India
View →
MP
Madhumita Panda
Colleague at Q2Pune, Maharashtra, India
View →
MG
Mahesh Gorrepati
Colleague at Q2Bengaluru, Karnataka, India
View →
SA
Shirley Alexander
Colleague at Q2Fort Collins, Colorado, United States
View →
MD
Megan Davis
Colleague at Q2La Verne, California, United States
View →
JM
Jarod Morgan
Colleague at Q2Charlotte, North Carolina, United States
View →
LD
Logan Davis
Colleague at Q2Lubbock, Texas, United States
View →
TB
Tyler Bohannon
Colleague at Q2Charlotte, North Carolina, United States
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TJ
Todd Jordan
Colleague at Q2Wake Forest, North Carolina, United States
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1 education record
Ram Kumar Suriyanarayanan education
FAQ
Frequently asked questions about Ram Kumar Suriyanarayanan
Quick answers generated from the profile data available on this page.
What company does Ram Kumar Suriyanarayanan work for?
Ram Kumar Suriyanarayanan works for Q2.
What is Ram Kumar Suriyanarayanan's role at Q2?
Ram Kumar Suriyanarayanan is listed as Senior Manager- Product Support at Q2.
What is Ram Kumar Suriyanarayanan's email address?
AeroLeads has found 1 work email signal at @catchpoint.com for Ram Kumar Suriyanarayanan at Q2.
What is Ram Kumar Suriyanarayanan's phone number?
AeroLeads has found 3 phone signal(s) with area code 646 for Ram Kumar Suriyanarayanan at Q2.
Where is Ram Kumar Suriyanarayanan based?
Ram Kumar Suriyanarayanan is based in Bengaluru, Karnataka, India while working with Q2.
What companies has Ram Kumar Suriyanarayanan worked for?
Ram Kumar Suriyanarayanan has worked for Q2, Cashfree Payments, Catchpoint, Yahoo! Inc., and Yahoo.
Who are Ram Kumar Suriyanarayanan's colleagues at Q2?
Ram Kumar Suriyanarayanan's colleagues at Q2 include Chris Giaraffa, Abil Tresa Joseph Cspo®, Sca®, Madhumita Panda, Mahesh Gorrepati, and Shirley Alexander.
How can I contact Ram Kumar Suriyanarayanan?
You can use AeroLeads to view verified contact signals for Ram Kumar Suriyanarayanan at Q2, including work email, phone, and LinkedIn data when available.
What schools did Ram Kumar Suriyanarayanan attend?
Ram Kumar Suriyanarayanan holds Master Of Science (M.S.), Computer Systems Networking And Telecommunications from University Of Westminster.
What skills is Ram Kumar Suriyanarayanan known for?
Ram Kumar Suriyanarayanan is listed with skills including Web Services, Mysql, E Commerce, Troubleshooting, Unix, Apache, Network Administration, and Php.
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