Ramzi Ashraf Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Collaborated closely with project managers to develop Project Timelines, understand Business Processes and resource allocation.
• Ensured timely task completion, adherence to deadlines, and budget constraints by keeping a track of timesheets and SharePoint.
• Established effective communication using Microsoft Teams for clear understanding and alignment on project requirements. Maintained accurate and comprehensive project documentation using Microsoft Office Suite ensuring.
• Developed and formatted presentations, reports and project proposals according to the company’s requirements using Microsoft tools.

Toronto, Ontario, Canada

• Experience in building Custom Applications, Lightning Experience, Objects, Fields, Page layouts, Record types,
• Extensively worked on Validation Rules, Formula fields, Record Trigger Flows (Process Automation), and DLRS integration.
• Developed and maintained reports and dashboards to provide actionable insights to the client.
• Worked on the deployment of the requirements from the sandbox into the production, and documented them on Google Sheets/ Excel sheets for future reference.
• Utilized JIRA to track and manage business requirements, ensuring continuous updates and progress while working on requirements.
• Collaborated with stakeholders using Slack to establish effective communication and align on project goals.

Bengaluru Area, India

• Created Purchase Orders using the Material Management Module in SAP based on MRP and their follow-ups.
• Handled customs delays on shipments by arranging immediate pickups in critical times (Expediting Orders/Rush Orders).
• Communicated with the vendors on order confirmation along with expected shipment dates
• Follow up on the orders which are past due and guarantee order closure.
• Updated invoices in the SAP system and ensured timely payment verification.

Bengaluru Area, India

• Troubleshooted more than 12 non-compliance parameters for Windows and MacOS devices and kept the Accenture Workstations under Compliance globally through remote-controlled sessions.
• Register the non-compliance issue in a Service Now Ticketing Tool in which the incident is logged, categorized, documented, resolved or assigned to the relevant teams.
• Updated the worked incidents on SharePoint along with the SLA status to generate a report.
• Gathered feedback from end users about system performance.
• Documented help desk requests and resolutions.

Bengaluru, Karnataka, India

• Writing, editing, and proofreading theses and IEEE papers in the field of Electrical Engineering.
• Identifying potential research topics and generating appropriate titles for IEEE publications.
• Ensuring compliance with IEEE formatting guidelines for final submissions.
• Conducting plagiarism checks and editing IEEE articles to ensure originality and adherence to academic standards.

Bachelor In Engineering, Electrical And Electronics Engineering, Gpa: 3.12

Electives: • Object Oriented Programming. • Testing and Commissioning of Electrical Equipment. • Power System Planning • Renewable Energy.

Salesforce Cpq, Configure, Price & Quote

Pre-University, Pcmb (Physics, Chemistry, Mathematics, Biology), 76.5%

Secondary Education, Science, Mathematics And Languages, 93.92%