Led organisational transformation to amplify the impact and effectiveness of efforts to uplift the Malay/Muslim community in Singapore - Spearheaded reorganisation to close the last mile gap in service delivery- Developed a customer relationship management system with a one-stop frontend portal for all clients- Conducted business process reengineering of a flagship programme to simplify processes, yield productivity savings and reduce wait times- Worked on various projects such as digital fundraising, leadership development, strategy progress review etc.

- Worked on projects to improve municipal services delivery such as noise management and hoarding- Managed a data analytics team to yield insights that informed projects and policy

- Strengthened organisational capabilities in harnessing data analysis to inform evidence-based educational policymaking, such as raising awareness of how data can answer public policy questions, establishing and improving work processes- Developed new organisational capabilities in communications and engagement- Conducted data-driven reviews of programmes to support low progress learners and emerging strategic issues such as social mobility and social mixing- Spearheaded innovative new systems such as online data capturing to enhance productivity and process efficiency- Led a team of data analysts and administrators in the above areas

- Worked on Second Committee (economic and financial) and Third Committee (Rights of the Child) resolutions

- Led a team to conduct high-level strategic reviews of private transport policies to cater to a wider spectrum of travel needs and options, including the land transport master plan v2.0, managing car ownership, regulating the taxi industry, promoting cycling as a mode of transport, more effective strategy to manage parking supply and demand, sustainable / green transport- Worked on innovative measures such as free off-peak travel on the train network and micro-targeting incentives (Travel Smart Rewards) to alleviate peak hour crowding, satellite-based Electronic Road Pricing (ERP), facilitating ride sharing

- Researched and developed a cost-benefit analysis framework to assess the economic soundness of environmental policy proposals- Worked on measures to improve the value-added, effectiveness and productivity of the clean environment industry in Singapore- Studied ways to encourage corporate environmental disclosure practices, different tools to increase recycling rates

- Formulated and implemented frameworks and initiatives to foster volunteerism and philanthropy in Singapore, nurture leadership in the non-profit sector, attract and train professionals in the social service sector, and maintain religious harmony in Singapore- Helped to incorporate organizations to implement the above frameworks- Worked on legislative changes affecting minority issues