My main responsibilities were as follows: Implement policies and procedures for the Credit Department to meet statutory and compliance requirements. Verify credit application forms of new clients to establish credit worthiness of the company. Determine credit limits and grant approval for customers based on the application.  Establish lists of authorized credit accounts and share to Front Office, Reservations, F&B Outlets and Sales Department. Assess credit check report and high balance report on a regular basis to ensure accuracy. Coordinate with all credit customers and send statement of accounts on a regular basis. Follow up and communicate with all customers to ensure outstanding payments are settled on time. Conduct monthly credit meetings and evaluate overall performance and bad debts approval. Review debtors ageing to assess and calculate the bad debts; book provision for bad debts as per company policy.  Improve the credit collection process by executing effective and innovative strategies.  Audit revenue transactions/ reports and ensure trials are tallied with Micros and Opera. Prepare customer tracking report, market segmentation report, as well as tobacco, food and beverage revenue report. Review rage variance report to ensure the correct rate is applied. Re-evaluate the city ledger and credit card transfers of the day and submit the same to the Accounts Receivable. Audit daily cash summary, update General Cashier’s report and validate the bank balances of each restaurant.

 Review if the daily is posted successfully on PeopleSoft. Validate daily revenue and month to date report, Food & Beverage, rooms and other income with trial balance and manager flash.  Send daily reports via email after obtaining Director of Finance/ Financial Controller’s approval.  Check general cashier daily with supporting documents; cashier summary and rate exchange.  Post bank vouchers in the system.  Post market segment, F&B and other income in the system.  Prepare Officer Check, Taxi Service, Parking Fees, and Massage Charges Reports. Ensure that all Contract Deals are charged on time. Verify daily outlet void control sheets.  Check any rebate done whether it has the needed support and explanation, before taking the approval from the Financial Controller and the General Manager.  Review credit limit, paid out, cash refund, PM, housekeeping discrepancy, no show, BEOs and complementary report on daily basis.

My main responsibilities were as follows: Coordinate with Purchasing/Engineering team and enter all purchase order into the system.  Match all invoices with the purchase orders in term of price, quantity, and supplier.  Responsible for the preparation of bank reconciliation. Monitor the accuracy of bank statement and ledger balances. Evaluate and validate the logbook of the night auditor, along daily revenue report and Food & Beverage report, supporting vouchers and trial balance.  Prepared other relevant reports as requested by management. Generated accurate balance sheet and maintain reconciliations.

My main responsibilities were as follows: Respond to guest needs, special requests and complaints and escalate it to the management whenever required.  Monitor night audit reports and communicate any discrepancy to the Front Office Manager. Ensure that all check-in and check-out fully adheres to the company’s processes and standards.  Handle walk-in guest or guest without reservation and collect information during registration. Receive payment from guest upon check out via card or cash. Handle front office reception duties, including greeting, welcoming, booking, checking-in and checking-out guests. Provide a friendly, welcoming and efficient service to all guests, in line with the hotel’s standard, vision and values on customer satisfaction.

 Collect payments from customer through different modes including cash, cheque, or Visa/Master and reconcile accounts daily. Prepare, verify, and process invoices and coding payment documents. Validate that all transactions comply with financial policies and procedures. Verify ledger accounts; prepare book entries and issue receipts. Communicate fluently and effectively with clients via telephone, face-to-face or written communication.

My main responsibilities were as follows: Plan and coordinate daily activities & operations to secure efficiency and compliance to established policies, procedures and objectives. Document and record information, maintain files, process all paper work. Answer telephone calls, perform data entry, print document, and handle billing. Assist in dealing with guest/customer complaints in an effective and courteous manner; provide solutions as quickly as possible. Provide customers and guests with information about the hotel, available rooms, rates and amenities. Stay abreast with room prices and special offers to provide accurate information to guests; record the guests’ costs and add it to the bill of payment. Use effective selling techniques to maximize room occupancy and promote other services of the hotel.