Ramzi Haddad Email & Phone Number

Zagreb, Hr

Zagreb, Croatia

· Managing a team of Customer Support Specialists.· Handling customers and key clients’ requests and complaints.· Assessing the team’s performances, as well as growing the team by offering weekly learning sessions and feedback.· Monitoring the team’s workflow and ensuring exceeding the expectations of the client’s experience.· Liaising with the Development dept. to ensure all updates and system improvements are implemented ahead of due date.

Dubai, United Arab Emirates

• Overseeing all cabin crew operations inflight and provide guidance and leadership to the team.• Responsible for all aspects of cabin management to ensure the very best in safety and service to owners, guests and charter customers.• Follow up after each flight to insure satisfaction and repeat clientele using this as a tool for enhanced marketing opportunities as well as critiquing opportunities.• Liaise closely with the cockpit crew, supporting ground staff and back office team to ensure a smooth and safe operation, while planning and prioritizing to target on time departure.• Demonstrate capability to work with executive level personnel, exercise discretion, maintain confidentiality. Service high end clientele by coordinating with pilot to ensure that all of the client's needs were met while in flight.• Cabin crew work performance evaluation, giving feedback to staff members on their performance and suggesting ways of improvement as well as boosting sales of onboard product/brand.

Beirut District, Lebanon

• Servicing existing accounts and establishing new account by planning and organizing daily work schedule.• Managed assigned accounts; achieved revenue growth and revenue retention.• Collaborated with leadership, business partners, and internal associates to enhance the customer experience• Worked effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business related issues.• Handled escalated customer issues in real time through engagement, great judgment and creative resolutions while accepting increased demand in decision making authority.

Doha, Qatar

• Delivered events on time to meet and exceed expectations.• Provided leadership, motivation, direction and support to the team.• Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues through the life of the project.• Maintained a positive work atmosphere, act and behave in a manner that promotes a positive experience for customers, clients, co-workers and management.• Assessed all products and service deliverables for accuracy, quality and timeliness.• Established customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members.• Ensured excellent customer service and quality delivery on site.• Responded to customers by providing information, understood needs, offered value added solutions, opportunity spotting, and took accountability for the resolution of customer concerns.• Planned and facilitated project review meetings to expedite requirements and resolution of project issues.• Generated new clients over the phone and in-person by understanding customer needs and providing appropriate solutions.

Beirut District, Lebanon

• Read prescriptions or specifications, and examine models and impressions, in order to determine the design of dental products to be constructed.• Impeccable customer service; received frequent positive feedback comment cards from patients.• Demonstrated excellent customer service skills by addressing any uncertainties and making the patient’s dental visit as comfortable as possible to turn new patients into repeat patients.• Fabricated, altered, and repaired dental devices such as dentures, crowns, bridges, inlays, and appliances for straightening teeth.• Ensured case deadlines were consistently met.• Utilized teamwork approach to create a positive work environment.• Conducted research on costs of materials and supplies, purchased and monitored inventory.• Demonstrated cognitive ability to work independently allowing supervisor time for other tasks.• Ensured proper infection control and radiation safety for dental treatment rooms.• Conducted impressions of patient's teeth to develop composite mold castings. Maintained positive customer relationships which included delivering completed product as needed.

Microsoft Certified System Engineer

Bachelor Of Technology (Btech), Dental Laboratory Technology/Technician