Ahmad Ramzi Razuki Email & Phone Number

Malaysia

Petaling Jaya

-Answer contacts promptly and professionally.-Log/Validate all contacts Call Handling Database i.e. ServiceNow and Remedy 10-Resolve customer problems using relevant tools and systems.-Manage end to end all logged calls, providing regular updates to customers on call status-Invoke Escalation Procedures within defined time frames

Cyberjaya

- Code static and responsive email templates and snippets using HTML and CSS languages, and performing quality assurance procedures on Litmus, ensuring compatibility across a variety of platforms and devices.- Set up and deploy email and SMS marketing campaigns, utilizing Experian proprietary platforms such as Cheetahmail, EMS(Experian Marketing Suites) and Open Market.- Proactively frontline the investigation and resolutions of client queries on reporting and platform issues and coordinating the assistance of subject matter experts.- Project Implementation of website forms, including registration pages, preference center of client requirements.- Escalating and troubleshooting client query/issues such as mailings and platform accounts.- Managing client subscriber database for their targeting mailing campaigns.

Cyberjaya

- Responsible for effective installation/configuration, operation, and maintenance of systems hardware and software.- Perform daily system (Software & Hardware) monitoring.- Provide Tier II/other supports such as investigate and troubleshoot system issues.

Kajang, Selangor

Practical training for undergraduate study

- Providing customer with assistance during walk-ins.- Registering customer information- Data entry- Deal with complaints

Bachelor'S Degree, Computer Software Engineering

Activities and Societies: College Student Committee and Student Society Chapter of Faculty Science Computer and Information System, UTM

Diploma, Information Technology