Making a Difference: My Track Record of SuccessThroughout my career, I have consistently driven significant improvements in the organizations I've been part of, making a tangible impact on both their operations and growth. Here are a few examples of how I've made a difference:1. Transforming IT Infrastructure to Drive Operational Efficiency: At Roc Systems, I led the overhaul of our IT infrastructure, including the design and deployment of structured cabling and advanced communication networks. This transformation not only improved system reliability but also enhanced operational efficiency by 30%, enabling the company to handle more clients and projects simultaneously without compromising on quality.2. Enhancing Security and Compliance: As a Gold Partner with Hikvision, I spearheaded the integration of advanced security solutions across various sectors. By implementing state-of-the-art surveillance and access control systems, I helped clients achieve compliance with stringent security regulations, reducing the risk of breaches by 40% and enhancing overall trust with stakeholders.3. Leading Critical Recovery Initiatives: During my tenure as IT Manager at Plexos Group, I led the “boots on the ground” initiative, addressing local engagement challenges during a critical recovery phase in the Virgin Islands. My leadership in this project not only rescued the initiative but also ensured that over 10,000 residents received the necessary support and services, significantly improving community resilience.4. Modernizing Public Sector IT Operations: As CIO for the Housing Department of Puerto Rico, I directed the modernization of IT operations, including the implementation of GIS systems and disaster recovery planning. This initiative proved vital during Hurricane Maria, where the robust systems we put in place enabled the department to continue operations and provide essential services without major disruptions, impacting thousands of lives positively.
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OwnerPuerta Al MarPuerto Rico -
It ConsultantRoc Systems May 2014 - PresentPuerto RicoImplementing , PRoject Management, Consultory service , Solution Provider
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Chief Executive OfficerRoc Systems Sep 2011 - PresentPuerto Rico
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OwnerPuerta Al Mar Feb 2016 - PresentPuerto Rico AreaA place where work and pleasure come together. Giving a unique, individual and growth experience for each human being.We are open to business and individuals.
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Information Technology Infrastructure ManagerPlexos Group, Inc. Feb 2018 - Sep 2019Us Virgin -
C.I.O.Departamento De La Vivienda Mar 2016 - May 2017Puerto RicoHousing Department , Emergency Management And Federal Housing -
Technical Manager & Service ProvisioningLabinfo Systems\Bio-Nuclear 2006 - Sep 2014• Customer Advocate and escalation point in Labinfo/BioNuclear.• Network Events Coordination / Communication and implementation.• Support the Critical Outage Notification (CON) process.• Provide post-incident reports (Reason for Outage (RFO)/Root Cause Analysis (RCA)).• Customer Advocate for MACDs (Moves Adds Changes Disconnections) 24/7 for hospitals.• Conduct regular Service Meetings with the customer, Operations and Sales as needed.• Lead in representing and managing the customer’s perspective to BioNuclear through building trust and responsible 24/7/365 availability.• Strong comprehensive knowledge of Information Systems departments.• SME and leadership needed to expedite issues that are critical to maintaining the customer’s highest level of service.• Customer’s single point of escalation after a ticket has been opened.• Handle inbound calls from customers (inquires about company services and rates, bill claims, new requests, equipment troubleshooting and configuration, etc.)• Query analysis; prepare reports and any other clerical work based on department needs.• Coach and mentor new customer service representatives.
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It\Project ManagerSmg | Worldwide Entertainment & Convention Venue Management Feb 2004 - May 2007• Managed multiple, simultaneous projects, single and multiple sites, which entails facilities construction. • Verified network capacity and feasibility for customer requirements. Worked with implementation group to evaluate time estimates and create project plans.• Scheduled meetings with the customer point of contact when needed to discuss project status and possible new requests or change orders. Also, scheduled the internal kick off meeting.• Planned, controlled and executed projects from the beginning to its completion to assuring the customer satisfaction.• Participated in management and operations meetings to discuss status, review priorities and submit all related reporting.• Assisted the customer with outage reporting and resolution, interacted with the Service Provider’s NOC and other operation departments.• Managed telecom installations of telephone lines, cellular and wireless equipment.• Liaison for special events, phone line connectivity, internet connectivity and assisted clients (productions) on all IT/Telecom technical issues regarding the event. • Performed ISDN Quality checks addressing for corresponding department after deployment (verifying provisioning plan).• Responsible for the purchase of data equipment for internal purposes.• Event Support with IT and Telecom Services, Billing invoices for Event services -
It/Telecom Support TechnicianNational College Of Business & Technology Jul 2002 - Jan 2004IT Department troubleshooting and maintaining of computer laboratory equipment.• Assembled and repaired computers• Performed computer diagnostics• Structure Cabling
Ramón Omar Claudio Skills
Ramón Omar Claudio Education Details
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American Military Academy -
Computer And Information Sciences And Support Services -
Computer And Information Sciences And Support Services -
Upr Carolina
Frequently Asked Questions about Ramón Omar Claudio
What company does Ramón Omar Claudio work for?
Ramón Omar Claudio works for Puerta Al Mar
What is Ramón Omar Claudio's role at the current company?
Ramón Omar Claudio's current role is Owner.
What schools did Ramón Omar Claudio attend?
Ramón Omar Claudio attended American Military Academy, Nuc University, Nuc University, National University College, Upr Carolina.
What skills is Ramón Omar Claudio known for?
Ramón Omar Claudio has skills like Customer Service, Management, Call Centers, Strategic Planning, Microsoft Excel, Customer Satisfaction, Software Implementation, Microsoft Word, Sales, Microsoft Office, Leadership, Networking.
Who are Ramón Omar Claudio's colleagues?
Ramón Omar Claudio's colleagues are Luz Peal, Fernando González Sanabria, Juan Gómez Zugaide, Bruno Antunes, Francesco Gianani, Nuvia Garcia, Maria Garcia Jauregui.
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