Ran Haviv Email & Phone Number

Herzliyya, Tel Aviv, Israel

• Managing Multiple Products – Working in a multi-squadsystem, overseeing development of multiple epics from kick-off torelease, ensuring timely delivery and achieving goals.• Transforming Business Needs into Requirements – Analysinghigh-level business needs into actionable requirements usingdata analysis and market feedback.• Prioritizing Bugs and Client Requests – Managing company’sbug and requests queue. Managing client expectations with thesales teams. Allocating resources to maintain stability while alsomoving forward with new features and products.• Collaborating with Multiple Stakeholders – Collaboratingclosely with key stakeholders including executives, productmarketing, account managers, and development team leads.

Tel Aviv Area, Israel

•Managing in an Agile framework - Agile sprint cycles, creating user stories, collaborating with developers, performing QA and providing post-release client support.•Engaging Clients in Multiple Ways - Conducting client demos and providing guidance, both in-person and via recorded videos. writing user manuals and documentation.•Training employees and creating workflows – In-charge of team training and writing workflows related to the Client success team. Training new team members in Israel and abroad.

Tel Aviv Area, Israel

The front line of customer support. Handling complicated troubleshooting scenarios and escalated tickets.Serving as the point of contact for challenges to ICE’s bond pricing and relevant data.Constantly engaging with customers to provide reliable explanations and exhaustive solutions.

University Of Pennsylvania

Shalich for Penn Hillel. My responsibilities in bringing Israel to campus included event planing, networking, fundraising, applying for grant proposals and social media marketing and engagement.

Jerusalem Area, Israel

Managing government accounts, transferring foreign funds in and out of the country, verifying international Anti Money Laundering laws and communicating with banks around the world on a daily basis. Work with SWIFT both for funds transfers and for communication. Work with accounting software to verify balances and finding inconsistencies.

Jerusalem Area, Israel

Software and Hardware support. Helping students and adults with problems and issues. Working with University systems.

Paris

Securing the aircraft and the passengers from check in to lift off. Responsibilities include communicating with passengers, working with advanced technologies and environmental awareness. Working under pressure and tight schedules. Balancing between security needs and time constraints.