Ran Heinik Email & Phone Number

• Managing physical and virtual environments.• Preparing dev environments for engineers. • Manage assets, ordering equipment from vendors. • Working closely with IT&DevOps global teams to support,maintain and improve the company IT infrastructure. • Dealing with Linux\Win OS,VMware, Switches,AD,Office365, Git, Jira, Jenkins, etc.

Israel

• Part of a team which manage the entire IT infrastructure in the company.• Supporting the employee IT needs onsite and remotely. Dealing with Physical servers (Dell\HP) , Switches (HP\Cisco\Aruba), firewalls (Checkpoint), AP's (Cisco Meraki), Virtual servers (Hyper-V\Nutanix \Vmware a bit), Exchange2016\Office365 ,NAS Devices, Backup systems (Hycu\Veeam) and more.• Configured and deployed various IT projects (office 365 migration, file server\dc migration and more).

Israel

• Providing remote technical support for 3000+ employees and contractors in all regions. • Providing frontal technical support (Hardware\Software and more) to 150 employees who are based in Israel offices. • Support includes hardware and software issues involves laptops, desktops, printers, and projectors from different brands, especially Dell and HP.• Working together with Tier 2 teams (systems\network\security\production support) to resolve tickets which has been escalated by Tier 1 support (Helpdesk).• Using applications to manage the user’s needs – exchange 2010 to create mailboxes and distribution lists, IBM Bigfix – deploying applications and patches, Uplinx and Cisco CUCM - to create, remove and update IP telephony extensions.

Israel

• Providing remote technical support to 1000+ employees and contractors across the world.• Support includes hardware\software issues, Check Point VPN issues, telephony IPT issues, outlook\office365 issues and more.• Experience supporting with the following tools: AD, VMware VCenter, SCCM, NETAPP\EMC, RDS servers, Bomgar, RDP, office365 administration, Cisco IPT, VDI.• Experience with win 7\8\XP\server 2003\server 2008 operation systems.

Devsecops Engineer

Certified Hands-On Cyber Security Specialist

Mcitp And Pc Technician, Information Technology

MCITP and PC Technician courses. Own 4 Microsoft MCITP certifications. Own PC Technician certificate.