Shift Manager At It Global Service Desk
As part of my job as SM at IT Global Service Desk at SanDisk I was responisble on the following:• Shift management team including 10-15 support agents in Global Service Desk department.• Providing 24x7 support for SanDisk end users.• Tier 2 – Management Active Directory and a variety of servers, such as: Exchange, License, FTP etc.• Support for hardware and software that is stationary and portable computers including mobile devices.• Support for Windows 7, Office 2007 +2010.• New system implementation: Exchange 2010, RSA, SEP 12.• Implementing new printers network based on SafeCom system.• Set up and maintenance of IP Telephony – Nortel.• Creating Procedures, new supporters overlapping programs, work plans and daily\monthly reports.• Responsibility for a computers upgrade project on US SanDisk offices for a month.• In addition to my responsibility as duty, I was also responsible for assigning shifts to employees.