It Operation Manager
CurrentManagement operations of NOC, SOC systems, control and supervisionImplementation and control of dedicated technological systems and automation for standardization of infrastructures and information systemsImplementing architecture and performing integration between application and infrastructureleading transversal activities, year closure in information systems, approving the release to production environment, version upgrade in core systems and management of adverse events (BCP & DRP)Implementing observability tools, Bmc Helix, Root cause analysis, and AI control to enhance maintenance proactivityEstablishing a Service Desk organizational portal on a cloud platformCharacterizing crosswise processes and implementation of automation to the development and IT trams (troubleshooting, managing system changes, new employee onboarding, managing permissions, etc)Examining new products with suppliers prior to implementation in the systems, carrying out POC