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Ran Sekhon is listed as Service Desk Analyst at Herbert Smith Freehills at Herbert Smith Freehills, based in Greater Southampton Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ran Sekhon.
Ran Sekhon previously worked as Service Desk Analyst at Herbert Smith Freehills and HELPDESK/DESKTOP/SERVER SUPPORT at Associated Newspapers. Ran Sekhon holds Master’S Degree, Law from University Of Bristol.
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An experienced and versatile IT Support Professional with a proven track record of success within B2B, financial, industrial, military, corporate, small business, public, private & commercial market sectors.Commercially astute, conscientious team player with exceptional communication skills.Experienced in delivering 1st & 2nd line support, call logging and escalation, effective problem solving, customer service & liaison, installation, configuration and maintenance for hardware and software technical & networking support, for both server & desktop solutions,
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A career timeline built from the work history available for this profile.
London, Greater London, Gb
• Responsible for supporting staff of international City law firm based in London, Moscow, New York, Doha, Dubai, Abu Dhabi, Hong Kong, Beijing, Singapore and Sydney in highly pressurised environment• Supporting VPN, Virtual Remote Desktop, MS Office, Active Directory, MS Exchange, Worksite, Expert, Windows 7, PCs, laptops, printers, using Infra call logging system• Working shift pattern including night shift, evening and weekends
London, Gb
• Responsible for supporting staff of Daily Mail, Mail on Sunday, Loot, Metro, Evening Standard, Irish Daily Mail, Ireland on Sunday and the Independent in highly pressurised media environment with shift coverage• Helpdesk (2006 to 2010): Win XP, Vista, Win 7, NT4 User Manager, MS Office (2003, 2007, 2010) Lotus Notes 5 and 6, Domino Administrator, Outlook, Remote Access, PC workstation, Mac, printers, remote access, Active Directory user accounts and permissions, Windows XP and 7• ITIL Foundation certificate as part of ITIL implementation • Use of Remedy and CA Service Desk for call tracking, delegation and ownership• Desktop Secondment for 4 months in 2009• Server Support using UNIX, Windows 2003/2008, Solaris, VMWare, LAN/WAN monitoring• Use of Legato and Arcserve, hardware checks, Exchange, DNS
New York, Ny, Us
• Responsible for 1st line support on Mainframe & UNIX, AS400, MS Office, XP and Lotus Notes• Completion of desktop support out side of core business hours with mid range support for predominantly UK, but also US, Hong Kong, Singapore & India – main contact point• Utilised Peregrine service centre software for fault logging/tracking, completion of initial diagnostics and fix with escalation to specialist teams as required• Completed comprehensive training to ensure adherence to finance services procedures
Hatfield, Hertfordshire, Gb
• Responsible for First-Line Support to users at BAT (British American Tobacco) on client site• Provided real time call response; resolved, escalated or researched each call as appropriate• Logged problem tickets on Vantive and Remedy systems, tracked & resolved problems• Undertook the creation, deletion & general administration of user accounts on various systems• Win 2K Active Directory, Lotus Notes Domino Administrator, SAP, AS400, remote dial-in & VPN• Ensured secure backup on UNIX server; provided weekend & public holiday shift cover• Supported the BAT 24/7 policy within a highly competitive business environment to tight demands• Monitored server & system stability, escalated to 2nd-line team as required; high service delivery
Basingstoke, Gb
• Responsible for First-Line Support to internal users within Europe & Middle East using Remedy• Supported remote server connections, basic Server checks and user Remote Access demands• Utilised remote tools for access or dial in, basic level checks or escalated to server team
Charlotte, Nc, Us
• Responsible for First-Line Support for Traders at the Bank of America investment division • Appointed to log calls on Peregrine Service Centre and resolve issues on a real-time basis• Tracked, managed & followed up all calls and tasks within highly pressurised business environment• Gained knowledge & experience of banking terminology & the banking business in general
Suite 300, Scottsdale, Us
• Responsible for credit card terminal software support & administration; Lloyds, NatWest & Amex• Provided effective & reliable support to all end users, liaised with various financial institutions • Administered user account permissions, ensured delivery of 1st /2nd line office software support
London, Gb
• Appointed to log helpdesk calls & resolve queries; support to traders at HSBC investment division• Monitored call progression to ensure efficient closure, supported office & financial applications• Liaised with office-based UK, USA & Hong Kong staff & mobile staff worldwide, 1st line sorting• Developed good working relationships & communication with other team members & managers
Gb
• Responsible for client support; database systems behind Royal Blue (Touchpaper) call software• Developed interrogation skills in Oracle and SQL 7 databases with Access 97 to determine solution• Logged problem details on in-house system, delivered real-time call response & work delegation
Jp
• Responsible for reliable, on-site, 1st & 2nd line support for all Ministry of Defence end-users• Reset passwords, restored profiles, rectified e-mail issues, server reboots, secured backup• Worked at 2 sites, promoted internally in response to achievements, SC level security clearance
Quick answers generated from the profile data available on this page.
Ran Sekhon works for Herbert Smith Freehills.
Ran Sekhon is listed as Service Desk Analyst at Herbert Smith Freehills at Herbert Smith Freehills.
Ran Sekhon is based in Greater Southampton Area, United Kingdom while working with Herbert Smith Freehills.
Ran Sekhon has worked for Herbert Smith Freehills, Associated Newspapers, Jpmorgan Chase & Co., Computacenter, and Sony Professional Solutions Europe.
You can use AeroLeads to view verified contact signals for Ran Sekhon at Herbert Smith Freehills, including work email, phone, and LinkedIn data when available.
Ran Sekhon holds Master’S Degree, Law from University Of Bristol.
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