Ran Shilo Email & Phone Number

Ra'Anana, Il

Jerusalem

Leading a global department of 13 Customer Success professionals( Retention& Core Services teams).Implemented & Executed a new retention success model that reduced devicesreturns by 50% in the last 4 months(YOY); Saves are estimated at 1.75M$.Introduced the 5 Star Rating & feedback dashboard to B2C customers andincreased rating average from 3.8/5 in 12/2023 to 4.3/5 in 5/2024.Reduced cases first response time average by 35% in the last 4 months(YOY).

Israel

• Established & structured all Customer Success building blocks.• Set KPIs & quarterly-annually review plans with the key accounts & stakeholders(enterprises & smbs).• Led the onboarding & tutorial processes.• Accomplished 95\100 satisfaction rate last 3 quarterly surveys.• Achieved the customer retention rate KPI of under than 5% for 2022 & 2023!

Israel

• Successfully reached 95% of my budget & project's goals.• Established above 90% satisfaction rate among customer’s side users.• Management of all project’s phases from business characterization, development(back & front) and the transition to production.• Implementation of projects in a wide range of clients from industries such as technology, manufacturing, retail, pharma and more.• Led project & customer success knowledge & initiatives in my business unit.

Israel

* Ownership of the BI implementation implementation and the development of all analyses portfolio supporting senior-management and sales teams.* Identified new business opportunities to enhance revenue growth, using BI tools.* Lead role in the creation and implementation of new inventory management models & product ordering recommendations.* Financial planning and tracking of the company's annual revenue goals and multi-year array.* Created several business plans to maximize both regional & product opportunities.* Key contribution to meeting sales growth (+8%)-(+12%) gross profit (+12%)-(+14%) targets for the years 2017 - 2019.

Israel

* Developed and executed the business & commercial plan towards Kukupal's launch.* Formulated the global partner's recruitment program, leading the on-boarding process & heading the commercial negotiations u to the signing of the partnership contracts.* Led category\segment assortment & price policies hand in hand with the business partners.* Set the analytical needs' plan for both internal use and Kukupal's business partners and worked, closely together, with the development team to fulfill them.

Israel

*Part of the division's management team in charge of the analytical and operational services provided internally to all the commercial units & sales' channels.* Led a unit of several business analysts.* Re-enforced and developed a new, more robust, customer development BI tools.* Headed customer development division transition & alignment towards the fulfillment of the promotion of competition in the food industry bill enacted by the Israeli parliament.

* Senior management team-member overseeing all services provided to the Israeli FMCG sector.* Led a department of seven client executives and analysts; mentoring high potentials.* Initiated and developed all cooperation agreements in order to provide optimal market coverage for all Nielsen clients (retailers & manufacturers).* Set vision, annual revenue targets, personal performance goals and yearly working plans per client & service.* Financial planning and tracking the department's annual sales & revenue goals and annual multi-year array.* Reduced direct cooperation cost by thirty five percent during the last 6 years.* Provided high level strategic consulting and tactical action items to major retailer's top management, focusing on growth opportunities. * Extensive knowledge of consumer panel & market tracking methodologies, as well as the FMCG industry in Israel, Europe and the US; leveraged on Nielsen's wide and high level internal networking.* Deployed the full scope of Nielsen's SaaS portfolio to the benefit of the retailers, focusing on tailor made solutions per retailer-thus establishing Nielsen as the currency.

* Headed a group of major multinational and national clients such as: P&G, Nestle, Strauss Group, Reckitt Benckiser, GSK, Jafora and Abbott.* Led and managed a team of four client executives and analysts.* Set team annual revenue goals, working plans and performance appraisals.* Secured revenue targets 4 years in a row.* Managed all SaaS deliveries & research projects from the briefing stage via price proposals, analyses orchestration up to the presentation of insights & action items.* Established excellent working relations with mid level client management.* Developed and standardized team working methods in order to optimize efficiency.

Bachelor'S Degree, Economics

Master Of Business Administration (Mba), Marketing