Lead Implementation Consultant
Current- Lead the full lifecycle of a project including business analysis, use case discovery, requirements gathering, functional specification system design, platform configuration, testing, training, and defining support procedures for global strategic enterprise clients- Assist the account team in supporting new business by identifying growth and upsell opportunities uncovered during the project cycle and requirement gathering- Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements- Provide social insights and recommendations to support clients’ business practices- Design and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality- Responsible for identification and inventory of customer process pain points and gaps in best practices- Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships- Ensure that all client users are trained and educated properly and in a timely fashion- Establish a relationship built on trust with every client champion- Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur- Assist the Sales Team in supporting new business growth- Identify, design and develop practice assets, blogs, and participate and present in industry events- Perform varied and complex duties and tasks that need independent judgment, in order to implement Sprinklr products and technology to meet customer needs- Apply Sprinklr methodology, company procedures, and leading practices in all areas of work
