• Coded an average of 50 warranty repair orders daily in accordance with BMW Corporate Guidelines and reconciled all warranty receivables with payments through the appropriate accounting schedule • Lowered claim error 20% and decreased lost revenue by 6% for the last quarter of 2018 for the Service Department by working closely with service technicians, foreman, and advisors by analyzing problems, addressing warranty questions, identifying trends and developing strategies for maximizing… Show more • Coded an average of 50 warranty repair orders daily in accordance with BMW Corporate Guidelines and reconciled all warranty receivables with payments through the appropriate accounting schedule • Lowered claim error 20% and decreased lost revenue by 6% for the last quarter of 2018 for the Service Department by working closely with service technicians, foreman, and advisors by analyzing problems, addressing warranty questions, identifying trends and developing strategies for maximizing claim revenue • Booked technicians for time earned on appropriate work by checking punching times for starting/ending jobs resulting in less time worked on vehicles and more production • Maintained an efficient process reviewing, closing, and submitting all warranty work for audit upon 48 hours of service completion ensuring claim legitimacy and adherence to warranty agreements of company policy • Followed up on payments of outstanding claims daily, appealed discrepancies within a two-week timeframe and resolved all claim corrections and charge-backs • Audited 300 warranty and tire claims, reviewed all open claims, and addressed any adjustments or write-offs for warranty receivables before submitting to management • Supervised Service Team to ensure proper procedures are followed (i.e.. Awareness of new factory recalls, approval for work, proper photos when vehicles arrived) • Established and maintained relationships with the manufacturer's designated warranty representatives • Insured timely and efficient payments for accounts payable to all third-party vendors Show less

• Scheduled paychecks accordingly to pay vendors and ensured payment is received for outstanding credits in an organized and timely manner • Developed and maintained Excel spreadsheets to keep proper recording of historical data and payment records • Kept track of all payments and expenditures, including payroll, purchase orders, statements and expense invoices• Performed Accounts Receivable duties as requested

• Managed $3MM in gross revenue stream throughout the Tri-State Area • Maintained, invoiced and reconciled over 70 School Accounts using Quickbooks • Prepared month-end and year-end reports accurately and diligently • Recruited, interviewed, trained, and managed an office of 50 employeesSample Accomplishments:• Selected as employee of the year in 2014 and 2015 by management and office staff.• Recruited, interviewed, trained and mentored office staff.