Key Responsibilities: ✔ Helping individuals and students to deal with their daily obstacles and trying to bring positive solutions to their life and approach.✔ Driving several initiatives aimed at improving the self-esteem and confidence to enable client to manage stress and stand up for their rights.✔ Assisting clients on planning for their life goals and taking the right decisions. ✔ Setting short term and long term goals and inspiring clients to achieve the same with happiness and sustainability.✔ Highlighting the strengths and weaknesses of each client and working on each separately to improve their lifestyle. ✔ Encouraging them to acquire new skills that will help them to start a new chapter in life.✔ Teaching the clients behavioral therapy techniques that will release their daily tension and anxiety. ✔ Discovering the root cause of the problems and devising a plan to facilitate regaining of balance and calmness in the client’s life.

Concerned of wellbeing and maintain Healthy Life Style for community Increase awareness of Body & Mind wellness Advising & presenting a balanced nutritional diest

Managed Customer Financial Services for United Arab Emirates, Kuwait and Bahrain.Achievements: ✔ Played a key role in shifting the current financial service system to an integrated new financial system developed in UK. FY 2011.✔ Bravo Zulu Award FY 2009 for resolving customers’ issues related to their account statements.✔ Conducted internal training as the Single point of contact for customer service department in 2008.✔ Awarded IDEAS Award for FY 2007 in Customer Experience Management. ✔ FedEx Purple Promise Award for FY 2007 in achieving customers’ expectations. ✔ Bravo Zulu Award for teamwork, effort to make FY97 a successful one for Customer Invoicing departments in the Middle East and EMEA. ✔ Bravo Zulu Award for resolving issues at the Saudi Arabia center.

Achievements: ✔ Met 96 % of query log targets by closing queries in a day's time. ✔ Perfect attendance for FY’04.✔ Bravo Zulu Award for rolling out the People Soft Query Logger Program. ✔ Bravo Zulu for playing an important role in implementing the SPOA Project. (Single Point Of Access) Key Responsibilities: ✔ Mitigated and resolved all customers’ invoicing issues within the UAE and facilitated expedition of settlement so as to clear up bottlenecks associated with invoicing.✔ Handled key corporate accounts like Emirates Airlines, Emaar, Gamco and developed exemplary relations with decision makers in these companies establishing personalized contacts. ✔ Augmented efforts of the invoicing team in the Middle East and coordinated with other departments of credit & collection, sales, operations & customer service to provide a proactive service interface.✔ Performed root cause analysis, internal and external alignments and provided coaching for new hires. ✔ Conducted query log training for Invoicing and C&C, Customer Service and contributed towards formulation of SPOA’s training manual.

Key Responsibilities✔ Ensured billing accuracy for direct billing and GSP's according to envisaged service standards. ✔ Analyzed root causes of discrepancies, brainstormed solutions and reported to the respective department on weekly basis. ✔ Reduced service downtimes, ensured speedy resolution of billing glitches and employed a stringent checking process to enforce zero margins of error.