Miele is a German manufacturer of high-end domestic appliances and commercial equipment.Responsibilities are answering inbound calls, emails, and chats from Miele consumers and business partners concerning their sales orders, and service orders, troubleshooting the care, creating product specification sheets, and assorted tools over the phone, researching and answering any installation or product specification questions of our sales team, dealers, customers.

It's all about selling the product to tourists and maintain the best customer service and tracking the best seller product.

There I had to answer calls and respond to emails, manage and resolve customer complaints, contact businesses or private individuals by phone, follow up on initial contacts, and so on.