• Expanded facility Security operations and expanded shift coverage; aligned management with critical security practices, reduced employee misconduct by 30%; serve as Resident Assistant with direct patient interaction during staff shortages• Led response of 50+ security incidents with average resolution time of under 30 minutes; step in during critical situations, maintaining communication with management and emergency services; achieved turnaround times of 24 hours for short-term investigations and 2-3 days for long-term camera reviews• Aligned management priorities with security best practices, overcoming resistance and fostering a culture of accountability across management• Participate in Veteran Coalition and Security Committee, contributing to departmental enhanced security readiness; addressing safety and security concerns within 24 hours• Complete annual training to stay abreast of security trends and adopted direct approach to client relations, leading to improved interactions and proactive crisis de-escalation• Received commendations for excellence in monitoring and investigating camera systems; maintained 0 breach rate in safeguarding classified and confidential information over the course of 1 yearNOTEWORTHY ACHIEVEMENTS: Access Control Management: Oversee management of 3 buildings, 15+ access control and intrusion detection systems, leading to a 30% reduction in unauthorized access incidents; monitor 120+ security cameras, detecting and resolving 95% of potential security issues before escalation Compliance & Safety Oversight: Created and revised 10+ security policies to ensure compliance with federal, state, and local regulations; developed reporting protocols, completed quarterly safety and security training sessions, achieving 100% staff compliance, conduct monthly inspections of safety assets, facilitate quarterly drills resulting in 50% increase in safety readiness

• Led team of 4 security staff, achieved 15% improvement in overall team performance, and 20% increase in task efficiency; conducted 10+ peer interviews, contributing to 90% retention rate of new security staff; developed and implemented 5 new departmental policies, decreasing response time by 15%• Primary communicator during 80+ crisis/emergency events, facilitating coordination with medical and administrative staff• Trained 30+ staff members, leading to a 25% reduction in security-related incidents; trained 100+ hospital staff on AVADE Workplace Violence procedures, and conducted 20+ drills for active shooter, Amber alerts, and fire scenarios

• Provided contract security for high-profile events and businesses, addressed public safety concerns while maintaining 100% compliance with contractor security guidelines; trained staff in workplace violence prevention as a Certified Workplace Violence Instructor, completing 20 hours of annual firearms and defense training

• Processed 200+ inmates monthly, ensuring safe transportation to court hearings and mental health evaluations without any security incidents; developed training materials to improve onboarding efficiency for new hires

• Led orientation and field training for new employees, achieving a 30% retention rate post-probation and improving recruitment rates by 15% through public representation of the facility; conducted daily inspections that maintained operational integrity and reduced security breaches by 25%, decreased physical interventions by 40%

• Appointed by Main Street Board of Directors, led transformative economic development initiatives and marketing strategies to advance downtown revitalization and enhance stakeholder engagement, resulting in measurable success; awarded prestigious Member of the Year, Volunteer of the Year, and Citizen of the Year during tenure• Oversaw balanced budget and reallocated funds to critical infrastructure projects, ensuring no overspending, while managing $400,000 in grant programs and securing an additional $500,000 to enhance city services, completing 3 city projects on time and within budget; improved community satisfaction scores

• Operation Desert Storm• Oversaw protection and operational readiness of high-value military assets, including F-15 and F-16 fighter jets and stealth bombers; enforced base entry security protocols and managed armory security• Directed small arms weapons training and firing range operations