Provide friendly support to the Seattle Aquarium staff and volunteers, including hardware/software maintenance, server management, and network troubleshooting. Responsible for systems and network monitoring, support, analysis, and administration of computing infrastructure. And the voice of the Aquarium's information phone line!

• Deliver analytical, design, development, managerial, and support functions for information system solutions in diverse operating environments.

• Managed over 200 customized enterprise servers for premier hospital 24x7x365 network running specialized medical software including upgrades, maintenance, monitoring, critical applications support, data backup & restore, and security policy management.• Administered timely and effective technical support/issue-resolution for Windows Server infrastructure and Microsoft Exchange to UW Medicine's customers and operations personnel of varying expertise.• Played pivotal role in MS Exchange mail server upgrade, configuration, deployment, and management; specialized in debugging and integrating with IMAP mail integration.• Built and systematized Enterprise Sophos Anti-Virus management system for centralized server security control, monitoring, and threat mitigation for over 2000 servers.• Cultivated strategic partnerships to facilitate complex technical operational activities between teams in IT that improved cross-team relationships and increased departmental success.• Designed, developed, supported, and promoted team website, vastly improving usability, expanding support resources, and reducing support tickets by 40%.

• Facilitated mission-critical multi-technology projects under minimal supervision and developed technical strategies with the goal of maximizing the effectiveness of system functions and minimizing impact to end-user workflows.• Forged vendor relationships and secured lower costs for key statistical software packages, volume licenses, and enterprise maintenance contracts. • Optimized UNIX and Windows print server performance and spool utilization and oversaw all departmental printers and print queuing, management, setup, maintenance, and troubleshooting, in addition to hardware repairs and supplies inventory.• Promoted to senior-level technical role in systems administration (Windows and UNIX/LINUX), troubleshooting, production support, and integrating existing software and hardware systems within a highly complex, fast-growing network.

• Conducted evaluation and implementation of functional and technical specifications for over 50 remote research systems at 8 research study sites throughout the US. Maintained reliable, secure and robust remote computing operations.• Provided hardware, software and technical support for over 200 users - resolving problems, advising on software solutions, configuring machines, and installing and troubleshooting hardware and software in a mixed-OS environment.• Regarded as escalation point for highly complex systems and operational issues; recognized by management for persistence in identifying and resolving problems and commitment to quality and customer satisfaction.• Upgraded and maintained 2-factor authentication database for remote access users and oversaw security access and protection in compliance with security policies.• Created clear and concise training and reference materials and conducted computer classes for UNIX and Windows to users at all proficiency levels. Also produced and broadened web-based technical documentation wiki.