Rana Bonnice Email & Phone Number

Seattle, WA, US

Provide friendly support to the Seattle Aquarium staff and volunteers, including hardware/software maintenance, server management, and network troubleshooting. Responsible for systems and network monitoring, support, analysis, and administration of computing infrastructure. And the voice of the Aquarium's information phone line!

• Deliver analytical, design, development, managerial, and support functions for information system solutions in diverse operating environments.

Seattle, WA, US

• Managed over 200 customized enterprise servers for premier hospital 24x7x365 network running specialized medical software including upgrades, maintenance, monitoring, critical applications support, data backup &.
• Administered timely and effective technical support/issue-resolution for Windows Server infrastructure and Microsoft Exchange to UW Medicine's customers and operations personnel of varying expertise.
• Played pivotal role in MS Exchange mail server upgrade, configuration, deployment, and management; specialized in debugging and integrating with IMAP mail integration.
• Built and systematized Enterprise Sophos Anti-Virus management system for centralized server security control, monitoring, and threat mitigation for over 2000 servers.
• Cultivated strategic partnerships to facilitate complex technical operational activities between teams in IT that improved cross-team relationships and increased departmental success.
• Designed, developed, supported, and promoted team website, vastly improving usability, expanding support resources, and reducing support tickets by 40%.

Seattle, WA, US

• Facilitated mission-critical multi-technology projects under minimal supervision and developed technical strategies with the goal of maximizing the effectiveness of system functions and minimizing impact to end-user.
• Forged vendor relationships and secured lower costs for key statistical software packages, volume licenses, and enterprise maintenance contracts.
• Optimized UNIX and Windows print server performance and spool utilization and oversaw all departmental printers and print queuing, management, setup, maintenance, and troubleshooting, in addition to hardware repairs.
• Promoted to senior-level technical role in systems administration (Windows and UNIX/LINUX), troubleshooting, production support, and integrating existing software and hardware systems within a highly complex.

Seattle, WA, US

• Conducted evaluation and implementation of functional and technical specifications for over 50 remote research systems at 8 research study sites throughout the US. Maintained reliable, secure and robust remote.
• Provided hardware, software and technical support for over 200 users - resolving problems, advising on software solutions, configuring machines, and installing and troubleshooting hardware and software in a mixed-OS.
• Regarded as escalation point for highly complex systems and operational issues; recognized by management for persistence in identifying and resolving problems and commitment to quality and customer satisfaction.
• Upgraded and maintained 2-factor authentication database for remote access users and oversaw security access and protection in compliance with security policies.
• Created clear and concise training and reference materials and conducted computer classes for UNIX and Windows to users at all proficiency levels. Also produced and broadened web-based technical documentation wiki.

Ba, Environmental Science

Education record