Sr. Technical Writer
CurrentI'm currently associated with IDS (Integrated Dealer Systems), a Constellation Software company. Integrated Dealer Systems (IDS) is a leading management software provider for RV, Marine and Trailer dealerships.At IDS, I'm reporting to a Product Operations Manager, who's based out of Markham, Ontario. I collaborate with the subject matter experts, developers, scrum teams to write and revise task-oriented reference documentation, release notes, guides and online help in HTML. The documentation suite includes descriptions of individual changes, guides for major components of the software and marketing literature.Responsibilities:- Work closely with Product team and Subject Matter Experts to quickly acquire software knowledge and to condense subject matter into appropriate documentation for the target audience.- Clearly interpret and document procedures, setups, tasks, reports, and technical concepts.- Write/define text in the applications such as labels, description, headers.- Introduce best practices for publishing online help and user documentation.- Produce, maintain and continually enhance professional documentation.- Meet firm deadlinesTools & Technologies:Microsoft Office 365, SharePoint, Microsoft Teams, Azure DevOps, Snipping Tool, Adobe RoboHelp etc.