Managing a team of professionals who help business clients find their customers exactly where they’re at, in the exact moment that their customer needs them. We provide a variety of solutions including front of house management software with Yelp's Waitlist or Reservations as well as online advertising on our platform.

Stepped into a new team and took over a large book (700 accounts) with the goal of increasing advertising revenue. Began with $109K in 2017 and lifted sales to $1M in 2018, and $1.2M in 2019. Consulted as trusted advisor to clients, solved critical problems, and identified as a high potential leader – completing Yelp’s leadership training program.• Invited by senior vice president and GM to serve as “Voice of the Customer” as the only representative from Sales in a high-profile workgroup. Recognized as champion of analytics and delivered $100K in proof of concept/ROI in just 2 months.o Developed a resultant foundation of advanced analytics and trained multiple teams in how to use data to positively impact clients’ performance. Created training videos on analytics (deployed coast-to-coast) to 500 employees.• Selected for multiple pilot programs. Highlights included retaining/upgrading clients in no-term contracts and breaking personal sales record with $67K/month; also, engaged franchise no-term contracts and hit 108% of quota (one of the few to exceed). • Client challenged by inefficient in-store customer flow. Added a call-to-action button, transformed the look and feel of the profile, and successfully increased online orders 4.8%, leads 41%, user views 50% and conversions 9%.• Client experienced a critical dip in sales. Provided a 2-part solution to mitigate increased market competition that attracted cash-pay customers (saving $10,000s in credit card processing fees) and online traffic / visibility by 45%.• Client with ø marketing plan. Launched photos, new content and business highlights. Focused on quality of request-a-quote responses and produced a $7 return for every $1 of spend.• Developed numerous sales tools including scripts, work flows, email templates and graphics to add structure to the sales lifecycle.

Use of marketing skills to determine the strategy and goals for an advertising campaign for our clients. Providing guidance on proper execution of advertising campaign. Work with account managers, and our operation team on behalf of advertisers.Responsible for maintaining and growing a book of 3.4 million dollars.

Partner with clients to develop a cohesive local strategy using Yelp’s Branding & Conversion products, Local Search campaigns and customer engagement tools • Led campaign kick-offs for national brands such as Coldwell Banker. Created decks, scheduled kick-off meetings and hosted live webinars to franchisees showcasing products and marketing potential. •Campaigns Run Both Individually &Teams• Work with Account Management and the Client Partner teams to ensure strong client experiences and program performance post-sale* Utilize & Present Nielsen & comScore Data to clients*Application of solutions-based selling techniques* Oversaw book of 1000 clients and responsible for bringing in $360,000 a year

Built a revenue-positive territory by developing relationships with clients and worked with both franchisees and medium to large clients on a national scale. Demonstrated strong verbal and written communication skills, interpersonal skills, organizational skills, prioritization, flexibility, initiative and decision making. Increased revenue from $98K to $342K/year.

• Assisted small business clients in optimizing their sales processes, leading to increased revenue and customer satisfaction.• Analyzed and improved business processes to enhance efficiency and productivity.• Developed and implemented tailored strategies for business growth and sustainability.• Provided hands-on support and training to clients to ensure successful execution of new processes.

• Managed Marketing Team •Team Building & Employee Engagement • Creation & Execution of Marketing Plan • Creating formal procedures to structure job activities • B2B • P2P • Tax Preparation • One on One Customer Service & CRM • Coordination with outside organizations on events • Coordinated employee scheduling & training • managed office